MOH in B-ACD Is not working

[AMeselhy]

I have an issue On cme version 9.1 B-acd Music on hold is working normally with the default                        " en_bacd_music_on_hold "  when i change the MOH to another one with the same file name and the same attributes it doesn't work

[Vaijanath Sonvane · Accepted solution]

Hi,

If you do rerecord any of the audio files, note that the Cisco Unified CME B-ACD prompts require a G.711 audio file (.au) format with 8-bit, mu-law, and 8-kHz encoding. Make sure you upload the file as en_bacd_music_on_hold.au. If it doesn't work try restarting the router. You can also enable debug voice application media status to see the failure message when the format is wrong.

[AMeselhy]

Hi,

I successfully recorded the option menu , all agents busy , and welcome and they all worked successfully with the same attributes G.711 audio file (.au) format with 8-bit, mu-law, and 8-kHz encoding but when i get to the music on hold it didn't work.

[Vaijanath Sonvane]

Hi,

Can you provide me the full configuration of your CME and output of "show flash" & "debug voice application media status".

[AMeselhy · Accepted solution]

Thanks for help

Solved after re-creating the Music on hold with attributes MU-law mono