Re: MOH issue with CUCM 6.1 - Page 2

kurtdeneef · ‎10-07-2008

Hello,

We suddenly have no moh file anymore...when phone A puts phone B on hold,nothing is heard...only silence.

In the trace file:

|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:12:34.031 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:15:45.992 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:16:00.132 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:16:01.142 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:17:23.963 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:17:23.963 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

The file is still there.I checked that in the MOH audio source menu.However,i can not find the file in the TFTP management menu.Is it normal,could that be the cause?

Anyone who has an idea?

Kurt

pemelend · ‎01-20-2009

Hi

that error looks like the moh file was not found. upload the MOH file on that server 10.5.2.16 from CCM admin page of that server and then restart IPVM service. then try again

hope it helps

Pedro

scheived · ‎01-20-2009

The file was just uploaded, restart the service, it works for one call. Then I get that error...

pemelend · ‎01-20-2009

Hi,

Good, it might have failed the second call because it took another moh server, upload the file to all the servers in your cluster.

Txs

Pedro

kurtdeneef · ‎01-21-2009

yes,that's right.

you need to make sure the MOH file(s) are on both servers as the streaming sometimes comes from the other one too.

scheived · ‎01-22-2009

I think that was the Issue. Although you can create Audio streams that are active on both servers, the actual file needs to be uploaded to each publisher and subscriber.

David Rickard · ‎01-28-2009

Well I'm having the exact same issue. I've uploaded one of the music files from the on hold CD that came with 6.1. I've uploaded it to all our nodes, and added it as a resource. It all looks OK, I set it as the MOH source for my phone, and I get silence. Set it back to the others and they work fine.

The logs show this:

01/28/2009 16:34:20.284 VoiceStrm| CIpPlayWav::StartPlaying (7,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Winging_It.ulaw.wav)|<:STANDALONECLUSTER><:XXX.XXX.XXX.XXX><:ALL><:0002>

01/28/2009 16:34:20.284 VoiceStrm|-->CIpPlayWav::ErrorCleanup (7,2,0) |<:STANDALONECLUSTER><:XXX.XXX.XXX.XXX><:ALL><:0002>

01/28/2009 16:34:20.284 VoiceStrm|<--CIpPlayWav::ErrorCleanup (7,2,0) |<:STANDALONECLUSTER><:XXX.XXX.XXX.XXX><:ALL><:0002>

01/28/2009 16:34:20.284 VoiceStrm| CMOHMgr::PlayStream (7,2,0) /usr/local/cm/moh/Winging_It.ulaw.wav failed to start|<:STANDALONECLUSTER><:XXX.XXX.XXX.XXX><:ERROR><:0400>

I've uploaded it to all nodes though. I went to /ccmadmin on each server, then to the MOH Audio File Management menu, and uploaded the file. It's all very odd!

scheived · ‎01-28-2009

The fix for me was to enable the Media Streaming App on one server only.

robray_sc · ‎02-12-2009

Thanks for posting that fix because I had to do the same thing. 5 points for you!

Matheus Lopes · ‎02-18-2014

Hi,

My Call Manager is on the version 6.1 and i got the same issue, the MoH stopped working and the status on annunciator/ conference/ MoH server are unknown. I also fixed it restarting the Service "Cisco IP Voice Media Streaming App" (Serviceability) on PUB and SUB.

I Hope it helps!!!!