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MOH issue with CUCM 6.1

kurtdeneef
Level 1
Level 1

‎10-07-2008 03:04 AM - edited ‎03-15-2019 01:46 PM

Hello,

We suddenly have no moh file anymore...when phone A puts phone B on hold,nothing is heard...only silence.

In the trace file:

|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:12:34.031 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:15:45.992 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:15:45.992 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:16:00.132 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:00.132 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:16:01.142 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:16:01.142 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:17:23.963 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm| CMOHMgr::PlayStream (37,2,0) /usr/local/cm/moh/Nestle - waiting music.ulaw.wav failed to start|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::Error><MASK::0400>

10/07/2008 11:17:23.963 VoiceStrm| CIpPlayWav::StartPlaying (37,2,0) *ERROR* Error openning WAV file (/usr/local/cm/moh/Nestle - waiting music.ulaw.wav)|<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|-->CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

10/07/2008 11:17:23.963 VoiceStrm|<--CIpPlayWav::ErrorCleanup (37,2,0) |<CLID::StandAloneCluster><NID::10.5.2.16><LVL::All><MASK::0002>

The file is still there.I checked that in the MOH audio source menu.However,i can not find the file in the TFTP management menu.Is it normal,could that be the cause?

Anyone who has an idea?

Kurt

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0 Helpful
23 Replies 23

tim.giles
Level 4
Level 4

‎10-07-2008 04:01 AM

Hi Kurt,

If you go to Media Resources > MOHAudio Management, does the file show as "in use"?

Also, are you multicasting the MOH?

Probably best to re-compress another file and upload it for quick resolution as it looks like it may be a problem with the file (looking at the output you've provided).

0 Helpful

kurtdeneef
Level 1
Level 1
In response to tim.giles

‎10-07-2008 04:15 AM

Hi Tim,

If you go to Media Resources > MOHAudio Management, does the file show as "in use"?

--> YES

Also, are you multicasting the MOH?

--> NO

Probably best to re-compress another file and upload it for quick resolution as it looks like it may be a problem with the file (looking at the output you've provided).

--> i'm not sure as the default file "Sampleaudiosource" is not working neither.

I'm going to verify if i see the same error regarding this file too.

Kurt

0 Helpful

tim.giles
Level 4
Level 4
In response to kurtdeneef

‎10-07-2008 04:27 AM

Ok, I haven't found any related bugs for this yet.

Have you tried re-starting the Cisco IP Voice Media Streaming app service?

Please rate useful posts..

0 Helpful

kurtdeneef
Level 1
Level 1
In response to tim.giles

‎10-07-2008 04:58 AM

If i take a look in the MOHStreamsTotal performace parameter,i can see the total streams incrementing.It does not go down when a stream is inactive.

Maybe that's the problem.

Kurt

0 Helpful

tim.giles
Level 4
Level 4
In response to kurtdeneef

‎10-07-2008 05:38 AM

Kurt,

Not sure whether this is the correct behaviour to be honest.

I would definately go with a service re-start first though to see if it improves anything.

0 Helpful

kurtdeneef
Level 1
Level 1
In response to tim.giles

‎10-07-2008 05:49 AM

Hi Tim,

I already restarted services but nothing changed.

I think i will ask assistance from TAC.

Kind regards,

Kurt

0 Helpful

j.huizinga
Level 6
Level 6
In response to kurtdeneef

‎10-10-2008 12:49 AM

Hello Kurt,

Did you get this solved?

I have exactly the same issue with 6.1.2

thanks,

Bye,

JH

0 Helpful

kurtdeneef
Level 1
Level 1
In response to j.huizinga

‎10-10-2008 12:54 AM

Hi,

I'm using 6.1.2 also.

No,not yet...Cisco asked me put a new file on the server and test again.

I did that,and the CUCM recompressed it.I applied it to a phone and it worked 1 time.

After that,same result again.Only silence.

Waiting for the nex step.

Kurt

0 Helpful

j.huizinga
Level 6
Level 6
In response to kurtdeneef

‎10-10-2008 01:01 AM

Hi,

Did you try a reboot of the cluster? This is what we are going to do tonight.

Thanks,

JH

0 Helpful

kurtdeneef
Level 1
Level 1
In response to j.huizinga

‎10-10-2008 01:08 AM

No,not yet...that's what we want to avoid...

But maybe it could be an option though.

I will propose it to my customer.

If that does not solve the problem,this means that we are facing a severe issue here and i will increasy the priority with Cisco then.

Keep me informed about your rsult too,if you want.

Best regards,

Kurt

0 Helpful

j.huizinga
Level 6
Level 6
In response to kurtdeneef

‎10-10-2008 01:13 AM

Tonight, or maybe late afternoon we do the reboot of the cluster. I shall keep you informed,

Jan

0 Helpful

j.huizinga
Level 6
Level 6
In response to j.huizinga

‎10-12-2008 11:58 PM

Reboot of the cluster didn't help, shall open TAC case.

Jan

0 Helpful

Eldho E Kuriakose
Level 3
Level 3
In response to j.huizinga

‎01-20-2009 04:11 AM

Hey guys,

Any update 4 this...

I am also facing this complaint????

0 Helpful

scheived
Level 3
Level 3
In response to Eldho E Kuriakose

‎01-20-2009 03:58 PM

Having same problem as well, any updates appreciated.

0 Helpful
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