08-04-2014 01:56 PM - edited 03-16-2019 11:37 PM
Have the following configuration:
Cisco 2921 Router with SRE-710 running CME 9.5
No calls are working when using the MOH file that we had been using on a 2821 with CME 8.6 with no problems
Have following commands in place
voice-port 0/0/0:23
local-alerting
timeouts interdigit 3
!
!
!
!
ccm-manager music-on-hold
telephony-service
moh "flash0:/butler5.au"
multicast moh 239.1.1.1 port 16384
phones have multicast moh enabled and default code for ephone is g722-64
Is it possible this is getting tied up by my switches (Cisco 2960S)?
All calls are getting tone on hold.
Solved! Go to Solution.
08-05-2014 12:02 PM
The link below should help you out.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmemoh.html
Regards,
Yosh
08-04-2014 09:44 PM
Hi,
Check answer in this post, might be of help.
https://supportforums.cisco.com/discussion/11421511/cant-hear-moh-pstn-help
08-04-2014 11:32 PM
hi
kindly find the below:-
1-multicast moh 239.1.1.1 port 16384 route x.x.x.x y.y.y.y where x.x.x.x the ip address of a loopback address and y.y.y.y the ip address of your voice vlan ip address.
2- can you test the MOH internally between two internal extensions .
3-Add the following under telephony-service
multicast-moh
4-Test without " . use the below
moh flash0:butler5.au
5- yes , 2960 support IGMP and it is enabled by default.
6- Final thing , you have to do it , if nothing work from above. enable ip pim dense-mode under voice vlan interface and loopback
Thanks
please rate all useful information
08-05-2014 09:29 AM
Made the changes and still have the tone on hold, below is config changes:
interface Loopback10
ip address 192.168.117.1 255.255.255.0
ip pim dense-mode
ip nat inside
ip virtual-reassembly in
!
interface Tunnel1
no ip address
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description -LAN-SW-LAUNCH-INFO-GE 0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.1
!
interface GigabitEthernet0/0.10
!
interface GigabitEthernet0/0.20
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/1.1
description Management
encapsulation dot1Q 1 native
ip address 172.20.0.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
!
interface GigabitEthernet0/1.10
description Data
encapsulation dot1Q 10
ip address 192.168.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
!
interface GigabitEthernet0/1.20
description Voice
encapsulation dot1Q 20
ip address 172.20.10.1 255.255.255.0
ip pim dense-mode
ip nat inside
ip virtual-reassembly in
ip policy route-map policymap
!
interface GigabitEthernet0/2
ip address
ip nat outside
ip inspect firewall out
ip virtual-reassembly in
duplex auto
speed auto
crypto map CMAP_1
!
interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
isdn bchan-number-order ascending
no isdn outgoing ie redirecting-number
no cdp enable
!
interface SM1/0
ip unnumbered GigabitEthernet0/1.20
service-module ip address 172.20.10.2 255.255.255.0
!Application: CUE Running on SM
service-module ip default-gateway 172.20.10.1
!
interface SM1/1
description Internal switch interface connected to Service Module
no ip address
!
interface Vlan1
no ip address
!
interface Vif1
ip address 192.168.6.1 255.255.255.0
ip pim sparse-dense-mode
Here is telephony service:
moh flash0:butler5.au
multicast moh 239.1.1.1 port 16384 route 192.168.117.1 172.20.10.1
One thing I forgot to mention is that MOH works fine when call is parked but not when put on hold.
Thank you
08-05-2014 09:51 AM
hello
1)can you add the below:-
router(config)#ip multticast-routing
and enable ip pim sparse-dense mode instead of dense mode under voice and loopback interface.
Thanks
please rate all useful information
08-05-2014 10:07 AM
08-05-2014 11:32 AM
+5 Islam for the good information.
I just want to add a few things.
1 - You need to type the following command "ccm-manager music-on-hold"
2 - You don't need to turn on "ip multicast-routing" and definitely don't turn on "ip pim dense-mode". If you wanted to use "pim" use "sparse-mode". The reason you don't need to turn on "ip-multicast" is because you are already routing the traffic to the specific networks "multicast moh 239.1.1.1 port 16384 route 192.168.117.1 172.20.10.1"
3 - Also do a"show ip mroute" to make sure that you're using the correct "IP multicast address'. Remember that Cisoc IOS routers MOH only uses G711ulaw.
HTH
Regards,
Yosh
08-05-2014 11:37 AM
Here is ip mroute info
BEC2921#show ip mroute
IP Multicast Routing Table
Flags: D - Dense, S - Sparse, B - Bidir Group, s - SSM Group, C - Connected,
L - Local, P - Pruned, R - RP-bit set, F - Register flag,
T - SPT-bit set, J - Join SPT, M - MSDP created entry, E - Extranet,
X - Proxy Join Timer Running, A - Candidate for MSDP Advertisement,
U - URD, I - Received Source Specific Host Report,
Z - Multicast Tunnel, z - MDT-data group sender,
Y - Joined MDT-data group, y - Sending to MDT-data group,
G - Received BGP C-Mroute, g - Sent BGP C-Mroute,
Q - Received BGP S-A Route, q - Sent BGP S-A Route,
V - RD & Vector, v - Vector
Outgoing interface flags: H - Hardware switched, A - Assert winner
Timers: Uptime/Expires
Interface state: Interface, Next-Hop or VCD, State/Mode
(*, 224.0.1.40), 5d19h/00:02:06, RP 0.0.0.0, flags: DCL
Incoming interface: Null, RPF nbr 0.0.0.0
Outgoing interface list:
Loopback0, Forward/Sparse-Dense, 5d19h/stopped
08-05-2014 11:46 AM
That's my bad, I meant to say run a "show ip mroute" while you are on hold and only if you kept the "ip multicast-routing" on. As a side note, try changing the codec on your phone to G711ulaw and place a call between the phones, to verify that MOH is working. If it's not working make sure that the location of the MOH file is correct.
Regards,
Yosh
08-05-2014 11:55 AM
I thought that MOH is not used when internal phones are placed on hold, commands with phone on hold:
Outgoing interface flags: H - Hardware switched, A - Assert winner
Timers: Uptime/Expires
Interface state: Interface, Next-Hop or VCD, State/Mode
(*, 224.0.1.40), 5d19h/00:02:57, RP 0.0.0.0, flags: DCL
Incoming interface: Null, RPF nbr 0.0.0.0
Outgoing interface list:
Loopback0, Forward/Sparse-Dense, 5d19h/stopped
BEC2921#dir flash0:/
Directory of flash0:/
314 -rw- 185180 Jun 6 2013 20:34:48 -04:00 butler5.au
08-05-2014 12:02 PM
The link below should help you out.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmemoh.html
Regards,
Yosh
08-18-2014 09:14 AM
The solution was that the G722-64 codec needed to be added to the dsp farm. Make sure you shutdown the dspfarm first to add the codec. Thank you again for all your help.
08-05-2014 12:10 PM
hi
1-+5 for yosh as usual for his great explanation. I need to add something for multicast-routing we use this command to allow transfer multicast packets between routers , l3 devices , host (source) to send packets to a group of hosts (receivers) anywhere within the IP network by using a special form of IP address called the IP multicast group address and to allow pim protocol work properly under interfaces. As you mentioned if i define a static multicast and define source , group and we have only one cme , ip multicast-routing enable or disable won't affect .
2-can you replace ccm-manager music-on-hold to ccm-manager music-on-hold bind "voice vlan interface"
3- do "debug ccm-manager music-on-hold" and catch logs
Thanks
please rate all useful information
Can you share with us
router#show ccm-manager music-on-hold
08-05-2014 01:04 PM
So I have gotten internal moh calls working using an moh-group. I still do not have pstn calls working and just get tone on-hold for the pstn calls. When on hold I do not get any logs from ccm-manager and current active multicast sessions are 0.
08-05-2014 01:04 PM
So I have gotten internal moh calls working using an moh-group. I still do not have pstn calls working and just get tone on-hold for the pstn calls. When on hold I do not get any logs from ccm-manager and current active multicast sessions are 0.
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