MoH on CME doesn't work

[happyatuni]

Dear NetPro gurus,

One of my customers has configured a brand new CME on Cisco 3945, while all Cisco Phones are locally attached to the same LAN.

The problem is that when one Cisco phone puts another "on-hold", all the caller hears is the "du du du" rather than hearing the Music On Hold file being played.

As per the attached screen capture and show run, the music-on-hold.au file is at the CME's flash.

Also, under telephony-service, it is pointing to the right file:

telephony-service

    moh "music-on-hold.au"

Just couldn't figured out why the Music On Hold file is not working.

Would greatly appreciated if anyone can shed some light on this.

Cheers,

Lee                  

[Roger Kallberg · Accepted solution]

Hi Lee,

I see that you have double quotes around the moh file name, please change that to

moh music-on-hold.au

Also you need to have this command added to get MOH to work, even if it's CME (quite odd I know ).

ccm-manager music-on-hold

According to this document you also need to add the command to enable multicast moh, that is the default for the CME phones.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010372

That is done with this command, I've updated it with your IP addresses.

multicast moh 239.1.1.1 port 16384 route 10.69.50.254 10.69.255.6

You can check if the file for MOH is cached with the show ephone moh command, see mor at this URL,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1026994

Please remember to rate helpful responses and identify helpful or correct answers.

[khalid_ijk]

Dear the same issue is With CUCM 8.6 after 3 tone nothing happend please advice me.

CUCM is working on VM Wear. kand file uploaded.

[Roger Kallberg]

Hi khalid,

Even if a bit off topic take a look at this URL for how to troubleshoot MOH,

http://voiceonbits.com/2010/06/29/moh-issues-and-resolution/

It´s for multicast MOH sourced from the flash of the VGW, but the overall theory is the same for MOH from CUCM.

Please remember to rate helpful responses and identify helpful or correct answers.

[Nasir Aziz]

hi,

any update regarding this issue, I couldn't solve the problem of the quotation or save the command on ephone multicast-moh

[happyatuni]

Hi Roger,

The interesting thing is i didn't "double quote" them in purpose.

When i put moh music-on-hold.au command on the CME Voice Gateway, it automatically double quote them for me.  And I can't figure out a way to take them off.

Any ideas??

Cheers,

Hunt

[Tagir Temirgaliyev]

I have the same problem

I do

2911#verify /md5 flash:music-on-hold.au

..........................................................................................................................Done!

verify /md5 (flash0:music-on-hold.au) = 1a2b07e0f2bdc2c7d64d6d14ca3b2010

2911#sh ephone moh                    

-------------------------------------

Skinny Music On Hold Status - group 0

Active MOH clients 0 (max 210), Media Clients 0, B-ACD Clients 0

File music-on-hold.au (not cached) type INVALID Media_Payload_G711Ulaw64k 160 bytes

2911(config-telephony)#moh flash:/music-on-hold.au

2911#sh run | beg telephony

telephony-service

protocol mode ipv4

video

  maximum bit-rate 400

moh-file-buffer 10000

max-ephones 58

max-dn 300

ip source-address 172.26.250.20 port 2000

ip qos dscp cs5 media

ip qos dscp cs5 video

service phone videoCapability 1

timeouts ringing 60

system message CME

user-locale 1 RU

network-locale 1 RU

load 7916-12 B016-1-0-4.SBN

load 7916-24 B016-1-0-4.SBN

time-zone 40

time-format 24

date-format dd-mm-yy

max-conferences 4 gain -6

call-forward pattern .T

moh "flash:/music-on-hold.au"

2911#sh run | beg tftp    

tftp-server flash:RingList.xml

.....

tftp-server flash:B016-1-0-4.SBN alias B016-1-0-4.SBN

tftp-server flash:music-on-hold.au

tftp-server flash:/music-on-hold.au     2 different option tryed, no one work

ATY_2911#sh run | beg ccm

no ccm-manager fax protocol cisco

ccm-manager music-on-hold

[Bruno Rangel]

Hi guys

Ensure that the file on the flash is named as music-on-hold.au, also the WAV file have the recommended format for audio source files includes the following specifications:

16-bit PCM wav file

Stereo or mono

Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

Then try:

CME(config)# telephony-service

CME(config-telephony)#no moh "music-on-hold.au"

CME(config-telephony)# moh flash:music-on-hold.au

CME(config-telephony)# no create cnf-files

CME(config-telephony)#create cnf-files

After that reset the phones, let me know if it´s working

Cheers
Bruno Rangel

"Se você quiser alguém em quem confiar, confie em si mesmo. Quem acredita sempre alcança"
Renato Russo

[Tagir Temirgaliyev]

2911(config)#telephony-service

2911(config-telephony)#no moh "flash:/music-on-hold.au"

2911(config-telephony)#moh flash:music-on-hold.au  

2911(config-telephony)#no create cnf-files

CNF files deleted

2911(config-telephony)# create cnf-files 

Creating CNF files

2911#sh ephone moh

-------------------------------------

Skinny Music On Hold Status - group 0

Active MOH clients 0 (max 210), Media Clients 0, B-ACD Clients 0

File flash:/music-on-hold.au (cached) type INVALID Media_Payload_G711Ulaw64k 160 bytes

reseting phones

still dosnt work

[Bruno Rangel]

Hi try change it for:

2911(config-telephony)#moh music-on-hold.au

2911(config-telephony)# no create cnf-files

2911(config-telephony)#create cnf-files

Cheers
Bruno Rangel

"Se você quiser alguém em quem confiar, confie em si mesmo. Quem acredita sempre alcança"
Renato Russo