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MOH Server not working

Jeff Martin
Beginner
Beginner

I am having an issue that stemmed from not getting RingBack from a UCCX Application but I have now learned that the problem stems from my Music On Hold Servers in CallManager. I have to reset the MOH Servers in CallManager and then I will get MOH for one call, if I hang up and call again I will get dead air. I have done this several times and have a definite pattern. Attached are screenshots of my MOH server configs.

4 Replies 4

Hi Jeff.

Are internal calls between IP Phones working?

Is PSTN user, aways able to hear MoH?

Are CTI Ports in the correct Device Pool?

Let me know

Regards

Carlo

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PSTN User is not able to hear MOH either, CTI Ports look good

Ok.

Please specify CUCM version and if internal calls are ok with MoH.

Thanks

Carlo

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"The more you help the more you learn"

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brmeade
Enthusiast
Enthusiast

Also send the output of "show media streams" from CUCM CLI on all nodes.  Does restarting IP Voice Media Streaming application on all nodes help? (do after-hours)

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