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dtom
Beginner

MOH Storage Space

We are running CUCM 11 and are getting the following message when we go to MOH Audio File Management on the Publisher:

29 records found, but there is no additional space available.  Please delete files as necessary to create space for new MOH files.

On the Subscriber, we are not getting the above message (same number of MOH files):

29 records found, 3000 minutes available

We tried deleting some MOH files (around 12) but that did not seem to help.  What do we need to do to fix this?

4 REPLIES 4
Deepak Rawat
Cisco Employee

Please provide the output of show status command from your CM Publisher and Subscriber server.

Regards

Deepak

Publisher
=======

admin:show status

Host Name          : cucm-pub1
Date               : Fri Jul 21, 2017 09:42:05
Time Zone          : Pacific Daylight Time (America/Los_Angeles)
Locale             : en_US.UTF-8
Product Ver        : 11.0.1.22900-14
Unified OS Version : 6.0.0.0-2

Uptime:
 09:42:06 up 153 days, 14:43,  1 user,  load average: 0.55, 0.22, 0.13

CPU Idle:   90.45%  System:   05.28%    User:   04.27%
  IOWAIT:   00.00%     IRQ:   00.00%    Soft:   00.00%

Memory Total:        8062356K
        Free:         127680K
        Used:        7934676K
      Cached:        3072328K
      Shared:         398216K
     Buffers:         238528K

                        Total            Free            Used
Disk/active         19805456K        6750896K       12852016K (66%)
Disk/inactive       19805456K        6852920K       12749992K (66%)
Disk/logging        69235192K       27356444K       38355116K (59%)


admin:

========================================================================

Subscriber1
=========

admin:show status

Host Name          : cucm-sub1
Date               : Fri Jul 21, 2017 09:43:42
Time Zone          : Pacific Daylight Time (America/Los_Angeles)
Locale             : en_US.UTF-8
Product Ver        : 11.0.1.22900-14
Unified OS Version : 6.0.0.0-2

Uptime:
 09:43:43 up 153 days, 14:44,  1 user,  load average: 0.10, 0.11, 0.05

CPU Idle:   94.49%  System:   01.75%    User:   03.01%
  IOWAIT:   00.25%     IRQ:   00.00%    Soft:   00.50%

Memory Total:        8062356K
        Free:         230868K
        Used:        7831488K
      Cached:        4554436K
      Shared:         246424K
     Buffers:         314924K

                        Total            Free            Used
Disk/active         19805456K        6770300K       12832612K (66%)
Disk/inactive       19805456K        6869168K       12733744K (65%)
Disk/logging        69235192K       40026324K       25685236K (40%)


admin:

What happens when you try to upload the file, it does not upload at all but you can upload it and it tells something like There is -4 minutes available. Are you able to upload the same file on your subscriber server just to make sure the specs are good for the file. Below should be the specs for file you are trying to upload:

•16-bit PCM wav file

•Stereo or mono

•Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

Can you try to delete some more files and then try

Regards

Deepak

We tried to upload the MOH file again and it appears to have been successful.  Still getting the Warning message about no space available.

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