04-19-2016 03:26 PM - edited 03-17-2019 06:38 AM
Hello everyone
Working with
CUCM 9.1
CUBE
We have just moved to a new tel-co SIP trunk for our external calls, everything went pretty smooth but we a single location with the scenario below -
If a user calls in and asks to be transferred to anyone, there will be one way audio at the caller end, we can hear him but he cannot hear us.
I have been going around checking resources, codecs, region settings and phone configurations. The strange thing is that only happens at this location - 95% of the other phones work fine when transferring which leads me to believe that is not a system wide setting I'm looking for.
Any suggestions would be greatly appreciated -
Thanks
Jose
04-19-2016 03:56 PM
I had faced
So you might want to check what is
What error message do you see in SIP logs?
04-19-2016 04:05 PM
Deepak - Thank you for your quick reply
I should have added that the one way audio only lasts about 10 seconds after being transferred , after that time it returns to normal. We presume its not system wide as only a single office with about 30 users is experiencing the problem.
Gathering the logs tomorrow - Everyone has gone home for the day.
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