monitoring phone

[edwardrgiuliani]

Is there any way to see who is on the phone within Communications manager 8 or would this require something like Cisco Attendant console?

[Anthony Holloway]

CUCM supports presence natively now, so if you setup the service parameter "BLF within Call Lists", you can use the corporate directory to see whose on a call and whose not.

Further reading:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsprsnc.html