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Multicast MOH not working

Hi Guys, 

 

I wanted to share a recent problem which i was troubleshooting in regards to the Multicast MOH. 

The actual problem which was reported was Multicast MOH not working. when i logged in to the VG i found Skinny Music-on-Hold Process is NOT YET STARTED!

 

XXXXXXX#sh ephone moh

Skinny Music-on-Hold Process is NOT YET STARTED!

-------------------------------------
Skinny Music On Hold Status - group 0
 Active MOH clients 0 (max 1300), Media Clients 0, B-ACD Clients 0
 File flash0:SampleAudioSource.ulaw.wav (not cached) type INVALID Codec 0, 0 bytes

G.729 Music-on-Hold File Status
 No MOH file loaded

 

After further investigation, i found that the command max-dn  missing under call-manager-fallback. 

 

After adding this i was able to get the MOH working. 

 

sh ephone moh

 

Skinny Music-on-Hold Process ID is 133.

 

-------------------------------------

Skinny Music On Hold Status - group 0

 Active MOH clients 0 (max 1300), Media Clients 0, B-ACD Clients 0

 File music-on-hold.au (not cached) type AU Media_Payload_G711Ulaw64k 160 bytes

 Moh multicast 239.1.1.1 port 16384 route 10.169.152.12 192.168.55.109

 

G.729 Music-on-Hold File Status

 No MOH file loaded

 

Regards, 

Manpreet Singh

0 Replies 0
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