I'm trying to set up multiple hunt groups that each have a queue controlled by an ACD script which in turn are envoked by multiple AA scripts using drop through mode. The reason for this is that each AA script needs its own drop through welcome message.
My issue is that I can't seem to find how to set up multiple AA scripts using the embedded versions as the dial peers use the embedded names to envoke the scripts (app-b-acd, app-b-acd-aa).
Is there a way I can set up multiple instances of these with unique names? It seems backwards that you would have to fall back to file based scripts to achieve this when the up-to-date scripts are now embedded.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...