We're using the Cisco IP Phone 79xx line (in this particlular case a 7975).
I'd like a set up where more than one person can listen in on that phone (trainer / trainee situation). I have already tried connecting a headset to the auxiliary port and having the person hit the headset key after picking up the handset, and that's doesn't seem to be working out.
Are there systems that will do something like that? Since we're using contact center (CCX) it's not practical to use common extensions to barge in on.
If you use Plantronics Headsets there is a "Y" cord made specifically for this purpose.
"Y" Training Adapter -
Y Adapter Trainer
The Y training cable allows you to connect two headsets with QD (Quick Disconnect) connections to one phone. It also includes a mute switch which allows you to mute either headset. We have used these in many environments very
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...
CUCM can backup the manually or have sehchduler to backup the configuration and historical reports from the server diester recovery systemStep 1. Navigate to CUCM > Disaster Recovery System > Backup > Manual Backup as shown in the...