07-11-2007 08:30 AM - edited 03-14-2019 10:29 PM
I was wondering how many people are using the default wav files for Music on Hold or are you using a custom wav? If so, is it music or is it announcements
07-11-2007 08:33 AM
We are using a custom wav? The default can get old fast. Alot of our people thought it was inappropriate for a school district. Our is an annoucement
HTH
07-11-2007 04:34 PM
i have put in the customer's own ads as the MOH. normally use 3-4 ads and combine them into one WAV and put that in. it gets kind of boring fas as well, especially in a contact centre environment.
07-11-2007 08:43 PM
You should be careful about using unlicensed broadcasting of media in your music on hold. Try to get royalty free music (good luck with finding that)..most people use a combination of music and advertisements. Companies like muzac (http://music.muzak.com/) help get nice wave files for you at a small fee.
HTH
Sankar
PS: please remember to rate posts!
07-12-2007 07:39 AM
Thanks for the replies. I have passed the information along. Now, I wait.
07-12-2007 07:05 AM
Check out www.musicbakery.com for royalty free music. They have a pretty decent selection, and the pricing is reasonable.
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