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Mute on entry and Mute all affects SIP calls

Elter
Level 4
Level 4

Hello, recently, if we have the *6 enabled at Site level, when an endpoint enters the meeting with "Mute on entry" enabled or if we mute all during the meeting the SIP devices (VC endpoints) are also muted (OK) but if the organizer unmute the VC device it do not unmute, unless the VC device sends *6.

 

Initially, the *6 was for telephones (PSTN), should not apply to VC devices connecting via SIP.

 

 

Thanks

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