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Mute Time In UCCE

Is there anyway to get the total amount of time an agent spent with their phone on mute? I can't seem to get a definitive answer on this. I've looked in TCD but it's not there.

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Hall of Fame Master

Re: Mute Time In UCCE

No, there is no way to capture that as nothing really happens to the phone from signaling perspective since MUTE is just a feature of the phone.

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2 REPLIES 2
Hall of Fame Master

Re: Mute Time In UCCE

No, there is no way to capture that as nothing really happens to the phone from signaling perspective since MUTE is just a feature of the phone.

View solution in original post

Re: Mute Time In UCCE

Ok, thanks!

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