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MWI Issue for Line 2 in Unity connection.

Bhavani Sankar
Beginner
Beginner

Hi,

I am having an IP phone with 2 lines configured in it. If i get a voice mail in line 1 the MWI light will blink where as if i get a voice mail in Line 2 , MWI light doesn't blink. So is there any solution to make the MWI work for Line 2 also.

Call Manager version :8.X

Unity Connection Version : 7.X                  

Regards

Sankar.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Sankar,

This change will be done in Communications manager, look at this setting on the individual

second lines or for the whole cluster

Device>Phone>Directory Number

(change from use system policy)

or

Clusterwide Parameters (Feature - General)

Message Waiting lamp Policy

the default is > Primary Line Light and Prompt

change to Light and Prompt > this will then activate the MWI for secondary lines

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

View solution in original post

1 Reply 1

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Sankar,

This change will be done in Communications manager, look at this setting on the individual

second lines or for the whole cluster

Device>Phone>Directory Number

(change from use system policy)

or

Clusterwide Parameters (Feature - General)

Message Waiting lamp Policy

the default is > Primary Line Light and Prompt

change to Light and Prompt > this will then activate the MWI for secondary lines

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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