MWI light not working

[Paul Harris]

Hi All

I'm having a bit of a problem with some users finding that the MWI on their phone isn't lighting up when they have a voicemail. The users all seem to be limited to one particular partition/css. However, it has only stopped working in the last couple of days and as far as I'm aware nothing in the setup has changed.

Additionally, if they ring the MWI on/off extensions, the light comes on and off fine. Any ideas?

Paul

[paolo bevilacqua]

Maybe mention th VM system and version are you using ?

[Paul Harris]

Sorry yeah it's Unity 5.5 Build 5.0(1)

[Leonardo Santana]

What type of Unity are you using?

On the CCM the MWI ON and OFF are configured correct? On the Unity the MWI ON and OFF are the same numbers

Regards

[Paul Harris]

Unity 5.5 Build 5.0(1)

Yep, I've checked the MWI on and off numbers on CCM and Unity.

Cheers

Paul

[acampbell]

Paul,

Have a look at this link

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

I think your issue may be down to the Unity VM ports CSS not being able to

see the phones partition

Regards

Alex

[Paul Harris]

Good suggestion. As it turned out, the CSS for the unity ports did not include the partition with the phones. However, I have rectified this and it is still not working

Do I need to restart anything to see the change?

[Carlo Poggiarelli]

Hi Paul.

Calling from an IP Phone MWI On/Off numbers, does the light work?

Let me know

Regards

Carlo

[Paul Harris]

Yes it does. This is what confuses me!

Paul

[Carlo Poggiarelli]

Hi Paul.

Did you had a look to this guide?

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg080e.html#wp1049490

HTH

Regards

Carlo