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MWI madness - UC560/7965 handsets


Hello All,

I'm positive I've read and tried almost every recommendation on Message Wait Indicator to get it to work on my 7965 handsets with UC560. 

I can leave a voicemail at the extension 210.  I can dial 399 and listen to my voicemails from extension 210. I can see the A800 in the ccsip debug being sent to 210.  I'll put this out there but surely I don't need to reboot the phone or uc560 after making the changes to resync MWI.

The entries in the service engine config match the ephone settings on the config.

I've attached:

- UC560 config

- SIP ccsip debug

- Service Module config

Any pointers greatly appreciated.



7 Replies 7


Below is the debug after hangup of leaving voicemail message.  In bold underlined below is the MWI send "ON".  So totally confused now.  Any ideas anyone?

004217: Aug 11 12:39:31.894: ISDN BR0/1/0 Q931: RX <- DISCONNECT pd = 8  callref = 0x01

        Cause i = 0x8090 - Normal call clearing

        Progress Ind i = 0x8288 - In-band info or appropriate now available

004218: Aug 11 12:39:31.894: %ISDN-6-DISCONNECT: Interface BRI0/1/0:1  disconnected from unknown , call lasted 19 seconds

004219: Aug 11 12:39:31.898: //804/BFFA590489AB/SIP/Msg/ccsipDisplayMsg:


BYE sip:399@;transport=udp SIP/2.0

Via: SIP/2.0/UDP;x-route-tag="tgrp:ALL_BRI";branch=z9hG4bK15A336

From: <>;tag=5AF6B15C-405

To: <399>;tag=ds91ee3860

Date: Thu, 11 Aug 2011 12:39:12 GMT

Call-ID: BFFAF52C-C34D11E0-89AECA6B-19482E35@

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1313066371

CSeq: 102 BYE

Reason: Q.850;cause=16

Content-Length: 0

004220: Aug 11 12:39:31.902: //804/BFFA590489AB/SIP/Msg/ccsipDisplayMsg:


SIP/2.0 200 Ok

Via: SIP/2.0/UDP;branch=z9hG4bK15A336;x-route-tag="tgrp:ALL_BRI"

To: <399>;tag=ds91ee3860

From: <>;tag=5AF6B15C-405

Call-ID: BFFAF52C-C34D11E0-89AECA6B-19482E35@

CSeq: 102 BYE

Content-Length: 0

004221: Aug 11 12:39:31.922: ISDN BR0/1/0 Q931: TX -> RELEASE pd = 8  callref = 0x81

004222: Aug 11 12:39:31.966: ISDN BR0/1/0 Q931: RX <- RELEASE_COMP pd = 8  callrse-30-1-1-2#

se-30-1-1-2# Aug 11 13:39:37 localhost java:   ERROR ccn StackSip DBUG  ##### ltp119-399, State=DISCONNECTED:  ##### [SIP-Local-MT-118 dn=399 media=, mediaStarted=false] ##### [SIP-Remote-MT-119 dn=A800210 no media]: ##### ltp119-399, State=DISCONNECTED:  ##### [SIP-Local-MT-118 dn=399 media=, m


ok.  I think Im onto something.  In The service module the SIP gateway is showing as

ccn subsystem sip

gateway address ""

end subsystem

Whereas in the 560 config I only have and ranges.  Where did this IP come from as I knwo I didn't enter it? and am I correct in thinking it should be as in the interface below?  Or should it be the address of my voice vlan 90?

interface GigabitEthernet0/1/3

description Interface used to communicate with integrated service module

switchport access vlan 90

service-module ip address

service-module ip default-gateway

Can anyone confirm?

Nope still having the issue with MWI.  Is anyone able to review my config and assist?  The client is driving me nuts wanting his flashing light.

I wish I had an answer for you,  but I'm in the same boat right now....I have mostly 7945 phones connecting to a freshly installed UC560, and have no MWI on any phone.

I don't know where your address came from...I reviewed mine and is it set to

Have you had any luck in resolving your issue?

I don't know that this will help you out or not....but in doing some guess/testing...I was able to get MWI to work with our 79xx phones when I changed MWI to Unsolicited Notify.

I used the web GUI to make the change on the CUE  (Voice Mail > Message Waiting Ind > Settings)

Then made changes via CLI on the UC560:


mwi-server ipv4: expires 3600 port 5060 transport udp unsolicited

Don't know if this will help you or not....just figured what looks to be a "good enough" fix for my issue.


Does not look like the CUE is sending the INVTE to the UC560 for the MWI to turn on.

If you call from an IP phone to A800210, does that turn on the MWI?

You said you saw the A800 on the debugs, would that be on the attached debugs? I didn't see them.


Luis Ramirez.

Thanks guys, I shall test and advise on outcomes.


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