MWI - Unable to update for single phone

[vinayak-nayak]

A single extension does not get red blinking lights on it for the MESSAGE WAITING INDICATOR. When i checked the MWI settings for this extension on CUC and compared it to to other phones i saw the following:

1> The phone was not mapped to either publisher or subscriber in the "phone system" option, this was changed appropriately to match are per working phone

2> In the MWI it was observed "CURRENT STATUS" shows "OFF" and for some reason this current status field is always grayed out and does not change whatsoever ? I even tried deleting and creating a fresh MWI for this extension but the current status field is still grayed out ? 

Not sure what else has to be done.... Please suggest 

[Andrew Skelly]

Hello.  Can you please confirm what you mean when you say "grayed out"?  My assumption is that when you click on the MWI (labeled as MWI-1?) you see the "Current Status" field grayed out.  If so then that is correct, you cannot change that field.  Have you tried leaving a test message on the mailbox and confirming that you see the "Number of Messages" value increase by 1 under the "Mailbox" option?  If you do see it increase, confirm that the extension for MWI is indeed correct for line 1 of the phone in question.

[TONY SMITH]

Check that the CSS for the voice mail ports or trunk(s) includes the partition for this particular directory number.