National Call gets Disconnect Cause=34

[Ronald Garcia]

Hello partners,

I will explain the situation:

- The called number is 002812677847 and the dial-peer 4 strip the fisrt 0

- Only with national call the router receive Disconnect Cause=34, with other calls the function is OK, in the following extract of the debug voice ccapi inout you will see the Disconnect Cause=34:

004762: May 14 17:14:58.933 CCS: //-1/80EE2CFD960B/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=Spider Conferencias OP/TEC P5
   ----- ccCallInfo IE subfields -----
   cisco-ani=2127717500
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=1
   dest=002812677847
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

004763: May 14 17:14:58.933 CCS: //-1/80EE2CFD960B/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x296B83DC, Call Info(
   Calling Number=2127717500,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=002812677847(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=100, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=8607
004764: May 14 17:14:58.933 CCS: //-1/80EE2CFD960B/CCAPI/ccCheckClipClir:
   In: Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
004765: May 14 17:14:58.933 CCS: //-1/80EE2CFD960B/CCAPI/ccCheckClipClir:
   Out: Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
004766: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004767: May 14 17:14:58.937 CCS: :cc_get_feature_vsa malloc success
004768: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004769: May 14 17:14:58.937 CCS:  cc_get_feature_vsa count is 1
004770: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004771: May 14 17:14:58.937 CCS: :FEATURE_VSA attributes are: feature_name:0,feature_time:709733944,feature_id:8607
004772: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=002812677847(TON=Unknown, NPI=Unknown))
004773: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/cc_process_call_setup_ind:
   Event=0x31695A00
004774: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 002812677847
004775: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCallSetContext:
   Context=0x2A4DDA9C
004776: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 8607 with tag 100 to app "_ManagedAppProcess_Default"
004777: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
004778: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=4, Params=0x2A4DC7E4, Progress Indication=NULL(0)
004779: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCheckClipClir:
   In: Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
004780: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCheckClipClir:
   Out: Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
004781: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCallSetupRequest:
   Destination Pattern=002........., Called Number=002812677847, Digit Strip=TRUE
004782: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccCallSetupRequest:
   Calling Number=2127717500(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=002812677847(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=
   Account Number=Spider Conferencias OP/TEC P5, Final Destination Flag=TRUE,
   Guid=80EE2CFD-DAE3-3137-960B-84010AE39C03, Outgoing Dial-peer=4
004783: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=Spider Conferencias OP/TEC P5
   ----- ccCallInfo IE subfields -----
   cisco-ani=2127717500
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=1
   dest=002812677847
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

004784: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x29CE4410, Interface Type=6, Destination=, Mode=0x0,
   Call Params(Calling Number=2127717500,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=002812677847(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=4, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
004785: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004786: May 14 17:14:58.937 CCS: :cc_get_feature_vsa malloc success
004787: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004788: May 14 17:14:58.937 CCS:  cc_get_feature_vsa count is 2
004789: May 14 17:14:58.937 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
004790: May 14 17:14:58.937 CCS: :FEATURE_VSA attributes are: feature_name:0,feature_time:709733720,feature_id:8608
004791: May 14 17:14:58.937 CCS: //8608/80EE2CFD960B/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
004792: May 14 17:14:58.937 CCS: //8608/80EE2CFD960B/CCAPI/ccCallSetContext:
   Context=0x2A4DC794
004793: May 14 17:14:58.937 CCS: //8607/80EE2CFD960B/CCAPI/ccSaveDialpeerTag:
   
VZAMRVOIP2#Outgoing Dial-peer=4
VZAMRVOIP2#
004794: May 14 17:15:02.033 CCS: //8608/80EE2CFD960B/CCAPI/cc_api_call_proceeding:
   Interface=0x29CE4410, Progress Indication=NULL(0)
004795: May 14 17:15:03.689 CCS: //8608/80EE2CFD960B/CCAPI/cc_api_call_disconnected:
   Cause Value=34, Interface=0x29CE4410, Call Id=8608
004796: May 14 17:15:03.689 CCS: //8608/80EE2CFD960B/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=34, Retry Count=0)
004797: May 14 17:15:03.689 CCS: //8607/xxxxxxxxxxxx/CCAPI/ccCallReleaseResources:
   release reserved xcoding resource.
004798: May 14 17:15:03.689 CCS: //8608/80EE2CFD960B/CCAPI/ccCallSetAAA_Accounting:
   Accounting=0, Call Id=8608
004799: May 14 17:15:03.689 CCS: //8608/80EE2CFD960B/CCAPI/ccCallDisconnect:
   Cause Value=34, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=34)
004800: May 14 17:15:03.689 CCS: //8608/80EE2CFD960B/CCAPI/ccCallDisconnect:
   Cause Value=34, Call Entry(Responsed=TRUE, Cause Value=34)
004801: May 14 17:15:03.741 CCS: //8608/80EE2CFD960B/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x29CE4410, Tag=0x0, Call Id=8608,
   Call Entry(Disconnect Cause=34, Voice Class Cause Code=0, Retry Count=0)
004802: May 14 17:15:03.741 CCS: //8608/80EE2CFD960B/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
004803: May 14 17:15:03.741 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
   
004804: May 14 17:15:03.741 CCS: :cc_free_feature_vsa freeing 2A4DAD50
004805: May 14 17:15:03.741 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
   
004806: May 14 17:15:03.741 CCS:  vsacount in free is 1
004807: May 14 17:15:03.741 CCS: //8607/80EE2CFD960B/CCAPI/ccCallDisconnect:
   Cause Value=34, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
004808: May 14 17:15:03.741 CCS: //8607/80EE2CFD960B/CCAPI/ccCallDisconnect:
   Cause Value=34, Call Entry(Responsed=TRUE, Cause Value=34)
004809: May 14 17:15:03.741 CCS: //8607/80EE2CFD960B/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
VZAMRVOIP2#
004810: May 14 17:15:03.741 CCS: //8607/80EE2CFD960B/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x296B83DC, Tag=0x0, Call Id=8607,
   Call Entry(Disconnect Cause=34, Voice Class Cause Code=0, Retry Count=0)
004811: May 14 17:15:03.741 CCS: //8607/80EE2CFD960B/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
004812: May 14 17:15:03.741 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
   
004813: May 14 17:15:03.741 CCS: :cc_free_feature_vsa freeing 2A4DAE30
004814: May 14 17:15:03.741 CCS: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
   
004815: May 14 17:15:03.741 CCS:  vsacount in free is 0

Here is the router config:

no service pad

service tcp-keepalives-in

service tcp-keepalives-out

service timestamps debug datetime msec localtime show-timezone

service timestamps log datetime msec localtime show-timezone

service password-encryption

service tcp-small-servers

service sequence-numbers

service counters max age 5

!

hostname VZAMRVOIP1

!

boot-start-marker

boot system flash c2900-universalk9-mz.SPA.152-1.GC1.bin

boot-end-marker

!

!

card type e1 0 0

security authentication failure rate 10 log

security passwords min-length 6

logging buffered informational

logging console informational

enable secret 5 $1$Uq.Q$H.NWgH0a1DDlZG4pmcrkC.

!

aaa new-model

!

!

aaa authentication login AUTH-VTY group tacacs+ local

aaa authentication login AUTH-CON local-case

aaa authorization exec AUTH-VTY if-authenticated

aaa authorization commands 1 AUTH-VTY if-authenticated

aaa authorization commands 15 AUTH-VTY local group tacacs+

aaa accounting update newinfo

aaa accounting exec AUTH-VTY start-stop group tacacs+

aaa accounting commands 1 AUTH-VTY stop-only group tacacs+

aaa accounting commands 15 AUTH-VTY stop-only group tacacs+

aaa accounting connection AUTH-VTY stop-only group tacacs+

!

!

!

!

!

aaa session-id common

clock timezone CCS -4 30

network-clock-participate wic 0

network-clock-select 1 E1 0/0/0

!

no ipv6 cef

no ip source-route

no ip gratuitous-arps

!

!

!

!        

!

no ip bootp server

no ip domain lookup

ip domain name bes.gbes

ip cef

login on-failure log

login on-success log

multilink bundle-name authenticated

!

!

!

!

isdn switch-type primary-net5

!

crypto pki token default removal timeout 0

!

!

voice-card 0

!

!

voice call disc-pi-off

no voice call carrier capacity active

!

voice service voip

 h323

  no h225 timeout keepalive

  call preserve limit-media-detection

!

voice class codec 100

 codec preference 1 g711alaw

 codec preference 2 g711ulaw

 codec preference 3 g729r8

!

!

!

!

voice translation-rule 1

 rule 1 /^75/ /11/

 rule 2 /^76/ /12/

 rule 3 /7700/ /004146210261/

!

!

voice translation-profile INCOMING

 translate called 1

!

!

!

license udi pid CISCO2911/K9 sn FTX1522AM0J

license accept end user agreement

hw-module pvdm 0/0

!

!

!

archive

 log config

  logging enable

  logging size 1000

  notify syslog contenttype plaintext

  hidekeys

 path flash0:/LOGS_CONFIG

 write-memory

!

redundancy

!

!

controller E1 0/0/0

 framing NO-CRC4

 line-termination 75-ohm

 pri-group timeslots 1-31

!

!

interface Embedded-Service-Engine0/0

 no ip address

 shutdown

!

interface GigabitEthernet0/0

 ip address 192.168.159.141 255.255.255.240

 duplex auto

 speed auto

!

interface GigabitEthernet0/1

 no ip address

 shutdown

 duplex auto

 speed 1000

!

interface GigabitEthernet0/2

 no ip address

 shutdown

 duplex auto

 speed auto

!

interface Serial0/0/0:15

 no ip address

 encapsulation hdlc

 isdn switch-type primary-net5

 isdn timer T310 120000

 isdn incoming-voice modem 64

 no cdp enable

!

ip forward-protocol nd

!

no ip http server

no ip http secure-server

!

ip route 0.0.0.0 0.0.0.0 192.158.159.129

ip tacacs source-interface GigabitEthernet0/0

!

logging origin-id hostname

logging facility local0

logging source-interface GigabitEthernet0/0

logging 10.227.154.13

!

!

!

control-plane

!

!

voice-port 0/0/0:15

 translation-profile incoming INCOMING

 disc_pi_off

 echo-cancel coverage 32

 cptone VE

 bearer-cap Speech

!

!

!

mgcp profile default

!

!

dial-peer voice 1 pots

 incoming called-number .

 direct-inward-dial

 forward-digits all

!

dial-peer voice 2 pots

 description ** Llamadas locales desde la CPA **

 destination-pattern 0[1-9]......

 port 0/0/0:15

 forward-digits 7

!

dial-peer voice 3 pots

 description ** Llamadas 0800 y 0500 desde la CPA **

 destination-pattern 90[5,8]0........

 port 0/0/0:15

 forward-digits 11

!

dial-peer voice 4 pots

 description ** Llamadas Nacionales desde la CPA **

 destination-pattern 002.........

 port 0/0/0:15

 forward-digits 11

!

dial-peer voice 5 pots

 tone ringback alert-no-PI

 description ** Llamadas Celulares Movistar desde la CPA**

 destination-pattern 004[1,2]4.......

 port 0/0/0:15

 forward-digits 11

!

dial-peer voice 6 pots

 tone ringback alert-no-PI

 description ** Llamadas Celulares Movilnet y Digitel desde la CPA**

 destination-pattern 004[1,2][2,6].......

 port 0/0/0:15

 forward-digits 11

!

dial-peer voice 7 pots

 corlist outgoing Internacional

 description ** Llamadas Internacionales desde la CPA **

 destination-pattern 00T

 port 0/0/0:15

 forward-digits all

!

dial-peer voice 9 pots

 description ** Llamada al 171  **

 destination-pattern 0171

 port 0/0/0:15

 forward-digits 3

!

dial-peer voice 10 pots

 corlist outgoing Especial

 description ** Llamada al 171  **

 destination-pattern 171

 port 0/0/0:15

 forward-digits all

!

dial-peer voice 100 voip

 destination-pattern 1...

 session target ipv4:10.227.159.135

 incoming called-number .T

 voice-class codec 100 

 dtmf-relay h245-alphanumeric

!

dial-peer voice 101 voip

 preference 2

 destination-pattern 1...

 session target ipv4:10.227.152.135

 incoming called-number .T

 voice-class codec 100 

 dtmf-relay h245-alphanumeric

!

dial-peer voice 9000 voip

 destination-pattern 9...

 session target ipv4:10.227.159.135

 voice-class codec 100 

 dtmf-relay h245-alphanumeric

 no vad

!

dial-peer voice 9001 voip

 preference 2

 destination-pattern 9...

 session target ipv4:10.227.152.135

 voice-class codec 100 

 dtmf-relay h245-alphanumeric

 no vad

!

dial-peer voice 10000 pots

 destination-pattern 04146598490

 port 0/0/0:15

 forward-digits all

!

dial-peer voice 11 pots

 corlist outgoing Local

 description ** Llamadas Emergencias 113 Caracas **

 destination-pattern 0113

 port 0/0/0:15

 forward-digits 3

!

dial-peer voice 12 pots

 corlist outgoing Local

 description ** Llamadas Emergencias 113 Caracas **

 destination-pattern 113

 port 0/0/0:15

 forward-digits all

!

!

gateway

 timer receive-rtp 1200

!

!

!

gatekeeper

 shutdown

I know that Disconnected Cause No. 34 - no circuit/channel available [Q.850]:
This cause indicates that there is no appropriate circuit/channel presently available to
handle the call.

So, the question is: the disconnected cause=34 in this case mean that is a 100% service-provider issue.

Thanks in advance

Ronald García

[Suresh Subramanian · Accepted solution]

Hello Ronald,

Yes, the provider call leg is first disconnected and it seems issue with provider. you may also collect 'debug isdn q931' for another test national call and a working call and check the channel numbers. Mostly the issue should be with provider side. Please have a word with  them

//Suresh

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