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Beginner

Native Cisco Headsets - Ringing

Hi,

 

a customer uses the folowing type of headsets:

 

561 Wireless Single Headset, Standard Base Station

 

on the folowing phones: 7841 / 8851

 

The cutomer is complaining about the lack of the feature that there is no ring tone inside the headset. At the moment there is only the phone ringing.

 

Is that true? Is there no internal tone?

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Beginner

Re: Native Cisco Headsets - Ringing

This is true.  According to Cisco, this is a phone limitation, not the headset.  It was supposed to be resolved in this months phone firmware release, which has not come out yet.

Thanks,
Justin Ferello

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5 REPLIES 5
Beginner

Re: Native Cisco Headsets - Ringing

This is true.  According to Cisco, this is a phone limitation, not the headset.  It was supposed to be resolved in this months phone firmware release, which has not come out yet.

Thanks,
Justin Ferello

View solution in original post

Beginner

Re: Native Cisco Headsets - Ringing

Thanks, so this will mean that any other headset like Plantronics or Jabra will also not work.

 

Will it work on a 8851 phone?

Beginner

Re: Native Cisco Headsets - Ringing

Nope, ringing works fine with Plantronics and Jabra, so I am not sure why Cisco says it is a phone issue.  None the less, it will hopefully be resolved shortly.

Yes, ringing will work on all the 88xx series, hopefully this month sometime.

Thanks,
Justin Ferello
Beginner

Re: Native Cisco Headsets - Ringing

We use Jabbra and Plantronics wireless headsets with our 8851 phones and you could hear the phone ring in the headset until just recently.  Could this be because we updated the phones firmware to sip88xx.12-5-1SR1-4?

Beginner

Re: Native Cisco Headsets - Ringing

I just upgraded my 8851 to 12-5-1SR3-74 and I am running the Jabra Pro 9400 and it still rings.

Thanks,
Justin Ferello
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