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Beginner

Need to add a 9 to jabber clients to redial

Hello All

My customer has a jabber client and would like to add a 9 to the calls he has received to dial them back.

How do I do this?

CUCM ver 8.6

Thanks

1 ACCEPTED SOLUTION

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Hall of Fame Master

Need to add a 9 to jabber clients to redial

Transformation patterns are much better and easier, here are some related threads:

https://supportforums.cisco.com/message/3733590#3733590

https://supportforums.cisco.com/message/3497256#3497256

You can also use application dial rules for prefixing digits when dialing from apps such as Jabber.

HTH,

Chris

View solution in original post

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Advocate

Re: Need to add a 9 to jabber clients to redial

Hi Feisalb

If you use the "9" as access code and using MGCP Gateway you can:

- Use a xlation pattern for your incoming calls..and under the "calling party xformation, there is a field "prefix digit outgoing calls" you can then put a "9" here. You need to ensure that the CSS on your xlation pattern has access to your Internal DNs. You need to ensure that the CSS on your mgcp gateway under call routing inbound calls has access only to this xlation pattern. If the CSS can see your internal DN, this wont work as it will ignore the xlation pattern and ring your DN directly.

- You can do this directly on the gateway itself. You select the PRI port you use for incoming calls configured on the mgcp gateway, scroll to "call routing information->inbound calls" You will see a field "Prefix DN" you can then add 9 here.

If you is using a H323 Gateway,

You can set translation profile to match the area code and prefix a 9 or 91 in front of the calling number.

Look into this thread for further details

.

Please remember to rate helpful  responses and identify helpful or correct answers.

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Highlighted
Hall of Fame Master

Need to add a 9 to jabber clients to redial

Transformation patterns are much better and easier, here are some related threads:

https://supportforums.cisco.com/message/3733590#3733590

https://supportforums.cisco.com/message/3497256#3497256

You can also use application dial rules for prefixing digits when dialing from apps such as Jabber.

HTH,

Chris

View solution in original post

Rising star

Need to add a 9 to jabber clients to redial

just I was going through this post and found that below point which is mentioned here, it's not for calling number of incoming calls, actually this setting is for called number so it wont work to add 9 in redial list' numbers, if you set this then incoming call may be impacted. Just wanted to correct...dont mind

You can do this directly on the gateway itself. You select the PRI port you use for incoming calls configured on the mgcp gateway, scroll to "call routing information->inbound calls" You will see a field "Prefix DN" you can then add 9 here.

Regards, Suresh

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