11-16-2010 01:55 PM - edited 03-16-2019 01:57 AM
We are experiencing accidental 911 calls and the police have been on site several times. We would like to provide the end user 4 or 5 seconds to realize they have misdialed the number.
We reduced the T302 timer, which works.
We have unchecked the urgent priority on 9911 calls, which works.
Here is the problem.*********
911 is sent to a route point, which in turn sends it to the CER immediately. Is there a T timer for the route point or something equivalent to unchecking urgent priority for a route point?
Or is there a better solution?
Thanks.
Solved! Go to Solution.
11-16-2010 06:16 PM
Two options:
11-16-2010 06:16 PM
Two options:
11-17-2010 08:12 AM
Option one worked and we are consdering the second option, which sends the callers to Unity and then out to 911.
Instead of adding a translation pattern, I actually added a 2nd dn of 9111 to the CTI route point. Now we are able to dial 911 or 9911 with a few seconds delay to give the caller time to hangup if the 911 call was made in error.
Is there any gotchas with the 2nd dn of 9111 being added to the route point, that i'm not considering.
Thanks for your assistance!
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