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Beginner

Need to downgrade firmware version on 8845 to get 3pcc functionality

We will be switching to a cloud solution but want to continue to use our exisitng cisco phones. 8845 and 8945 series. The problem is, it looks like 3pcc was only supported on lower firmware versions. 

Active Load ID:sip8845_65.12-1-1-12
Inactive Load ID:sip8845_65.12-0-1SR1-1
Download Status:Failed
Requested Load ID:sip8845_65.11-2-3MSR1-1

 

Inactive Load Failure Reason

Internal Phone Error

 

Is there anyway to ac

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Hall of Fame Cisco Employee

Re: Need to downgrade firmware version on 8845 to get 3pcc functionality

The process to go from Enterprise to 3PCC and viceversa is here

 

https://upgrade.cisco.com/

 

Depending on your contracts, there might be an associated cost.

HTH

java

if this helps, please rate

View solution in original post

2 REPLIES 2
Hall of Fame Cisco Employee

Re: Need to downgrade firmware version on 8845 to get 3pcc functionality

The process to go from Enterprise to 3PCC and viceversa is here

 

https://upgrade.cisco.com/

 

Depending on your contracts, there might be an associated cost.

HTH

java

if this helps, please rate

View solution in original post

Beginner

Re: Need to downgrade firmware version on 8845 to get 3pcc functionality

That was the info i needed. Thanks

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