Need to forward a FAX number

[dianearsenault]

Our FAX goes through a CISCO ATA 186/188 series analog telephone adapter.  This device appears to be broken.  We can dial out from our FAX machine but the call hits the adapter and doesn't go anywhere.  

I thought I would forward the incoming FAX calls to another FAX number in the building.  

This didn't seem to be working.  When I try to send a FAX to the original (now dysfunctional) FAX number a busy signal is returned.  The forwarding isn't working.

Thoughts?

[R0g22]

How are you doing a forwarding ? You can have the fax machine moved to another gateway which has an FXS port and route the calls to it.

[dianearsenault]

I am forwarding the DN  in CCM to a different FAX number the same way that you forward an ip phone.  I don't have another adapter that I could configure if that is what you are saying.  Wondering if my method is something that is doable.  I am hoping so but it doesn't seem like it is.

[R0g22]

It should be. It is all about connecting the calls first as a voice call. Post that the fax switchover happens. If you make a voice call to the same number forwarded to another fax machine, do you get a fax tone ? Can you test that for me please ?

[dianearsenault]

I get a busy signal when I dial the number.

[R0g22]

Yup. So if your voice calls don't work, fax calls will not work either. You need to check why is the call routing failing. Check the CF CSS/Partition etc.