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configure & troubleshoot anyconnect
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Beginner

Network Engineer

I am configuring CUCME and CUE on a 2951 router for a customer. I have 7945 and 7821 running on sip. The IP phones can call each other and other features seem to work fine. However, the voicemail settings on CUE or CUCME could have an issue. I can  reach voice mail on extension 199 but can’t retrieve messages from voice mail when prompted to select options on dial buttons. Please help. Attached are my configs.

 

9 REPLIES 9
Rising star

How CUCME is communicating

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Beginner

Can you try by adding maximum

Can you try by adding maximum sessions under dial-peer 1 for voicemail.

Beginner

Hi,i configured maximum

Hi,i configured maximum-sessions under dial-peer 1 for voicemail but i still when i press the buttons nothing happens,this is implementation for site 2 but same issue.Please find the attached files below.Thanks.

Beginner

Thanks for your response

Thanks for your response.sorry i didnt upload the updated file but i have just done that.should the dial-peer to voice-mail be enough for interaction btw cue and cucme?

Rising star

OK looks better now:).

OK looks better now:).

you can try adding dtmf -relay type in CUE.( I believe SIP-notify in this case).

config t

ccn subsystem sip

dtmf-relay sip-notify

I believe when you press buttons nothing happens ?

Beginner

Yes,when the buttons are

Yes,when the buttons are pressed nothing happens.I am configuring another voice router for site 2 and still having the same problem even after configuring 'dtmf-relay sip-notify' under ccn subsystem sip.Attached are configs with dtmf-relay sip-notify configured.Thanks.

Rising star

Please run below debugs

Please run below debugs during the failure scenerio.thanks

Ccme# debug ephone detail
 Ccme# debug ccsip messages and debug voip rtp session named-event

Beginner

Hi,configuring dtmf-relay rtp

Hi,configuring dtmf-relay rtp-nte in ccn subsystem sip,voice register pool and dial-peer instead of dtmf-relay sip-notify did the trick.Thanks for your help.

Rising star

Good job.

Good job.

So in this case it looks like phone was sending RTP NTE only.

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