Newly Created Voicemail Mailbox-fastbusy

[tmccabe]

Another IP Communicator issue. When I create users that have only the IP Communicator software phone and I create a 7.15 Unity VM mailbox for them, callers get a  fast busy when dialing either their extension or their DID unless they have IP Comm up and on.

I have compared their settings to mine and I cant see why that would be. The only difference is that I have both the IP Comm setup and a 7942 hard phone.

[Jaime Valencia]

Do you have configured CFUR to VM??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[tmccabe]

huh ?

[Rob Huffman]

Hi there,

Just to add to Java's reference (+5 Java-Man!)

CFUR = Call Forward Unregistered (set under the DN config page

Cheers!

Rob

[tmccabe]

[tmccabe]

I put a snip of a screen shot from my setup - not sure which is supposed to be checked. The difference is I have both IP Comm for home on my desktop at home and I have a hard phone 7942. The setting I am after is for those users that just have the software IP Comm on their laptop.

[Rob Huffman]

For the peeps that only have IPC set both the Internal/External checkboxes

to VM and you should be good to go.

Cheers!

Rob

[tmccabe]

Thanks Robert - do you work for a company that has Cisco Telephony that you admin or are you with a Cisco service provider ?

[Rob Huffman]

I work at Mount Royal University in Calgary

Cheers!

Rob

[tmccabe]

Cool ! How many phone sets there ? A ton I bet !!

[tmccabe]

Im over in the N.E. by Devry - we do tax consulting and we only have 160 phones - going to upgrade in July to 8.5 - Im still a newbie at this stuff.

[Rob Huffman]

Hi there,

We are @ about 3,000 sets

There's always lots to learn for all of us so don't feel alone here. That's

what makes the CSC such a great resource and fantastic community!

Cheers!

Rob