NICE and Call Manager integration

[SJ SJ]

Did anyone successfully integrate cisco call manager 4.3 with NICE recording system. What were the steps taken for integration.

Regards.

[paolo bevilacqua]

On CM, nothing.

On the switch, span voice gateway port to voice recorder server port .

Voice recorder configured as per vendor documentaion.

[SJ SJ]

Paolo,

I said the same to the NICE vendor. But the vendor says that they need to integrate it with the call manager to get call details.

[paolo bevilacqua]

Integrate what?

If they don't know what they have to do, change vendor.

[Tapan Dutt]

HI

Also I have attached a Document which is from NICE.

HTH

Tapan

[Leonardo Santana]

Hello i have the same issue, how did you solve?

Regards

Leonardo Santana