NICE CR Deployment w/ UCM 5.1.2 & UCCE 7.2

[Mark Pareja]

Has one had any known issues deploying NICE CR integrated with UCCE 7.2 (Cti) and UCM 5.1.2. Running native skinny, G.711. 100% call recording. Busy Hour Call volume = 20K. I'm getting ready to deploy and would like to avoid any hurdles if possible along the way.

[smahbub]

Unified Contact Center and Intelligent Contact Management products contain a vulnerability that may result in unauthorized access to the web-based reporting and script monitoring tool (Web View) and the web-based configuration tool (Web Admin).

This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20071017-IPCC.shtml.

[jim.soliven]

We're running an older version of UCM but NICE had trouble integrating their system with ours. NICE CR works properly for the most part but it is reporting all calls as outbound right now.

Just make sure they address that issue if it shows up. They still haven't figured out a solution to that issue for us.