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Beginner

Night Service to AA on CME 7.1

Hi,

I am trying to configure night service for a remote office on CME. I have configured the night service calendar and code as below:

night-service code *888

night-service day Mon 17:00 08:59

night-service day Tue 17:00 08:59

night-service day Wed 17:00 08:59

night-service day Thu 17:00 08:59

I have also configured the ephone-dn with the following:

ephone-dn 10 octo-line

number 310

huntstop

huntstop channel 8

call-forward busy 6000

call-forward noan 6000 timeout 20

call-forward night-service 5000

call-waiting beep

night-service bell

pickup-group 99

I have two questions on the above:

1 - Does the receptionist have to dial the night-service code to activate the service, or will it automatically kick in outside of the working hours specified in the calendar?

2 - Do I need the night-service bell command?

Thanks in Advance.

Phil

3 REPLIES 3
Highlighted
Beginner

Re: Night Service to AA on CME 7.1

Guys,

I solved the problem that I was having. Just FYI in case you have to set it up:

The service doesn't kick in automatically at the end of the business day, you have to activate it from the phone.

When I dialled the night service code into the extension that was set up I would get the number unattainable tone.

I had added night-service bell command to the ephone-dn, but I hadn't added it to the ephone. This now allows the extension/phone to activate the service.

Highlighted
Beginner
Beginner

Re: Night Service to AA on CME 7.1

Night service should kick in automatically. It does for me.

I got the following config:

night-service code *26

night-service day Sun 00:00 23:59

night-service day Mon 22:00 09:00

night-service day Tue 22:00 09:00

night-service day Wed 22:00 09:00

night-service day Thu 22:00 09:00

night-service day Fri 22:00 09:00

night-service day Sat 00:00 23:59

Nightservice sender:

ephone-dn 3 dual-line

number 1002 secondary xxxxxxxxx

pickup-group 1205

label xx

name x

call-forward busy 3000

call-forward night-service 1023

call-forward noan 3000 timeout 10

night-service bell

Night service receiver:

ephone 24 is has the 1023 number.

ephone 24

no multicast-moh

device-security-mode none

mac-address xxxxxxxxxx

type 7975

night-service bell

At first I also thought my night service wans't kicking in automatically, but that was because of my router time. It's 2 hours ahead.

All the ephone-dn's have night service bell configured and all calls are forwarded to 1023. 1023 receives all the night service bells.

Highlighted
Hall of Fame Master

Re: Night Service to AA on CME 7.1

At first I also thought my night service wans't kicking in automatically, but that was because of my router time. It's 2 hours ahead.

Configure the correct clock timezone and time will be right.