No call details records on Cisco IP Phones after upgrade cucm to version 9.1.1

[Syed Akbar Ali]

Dear Support,

After upgrade CUCM Version 9.1.1 from version 7.1.5 , On Cisco IP Phones we could not get any Call logs details  i.e missed calls , received calls & Dialled numbers . no calls details.

Even we couldn't be able have access to cooperate Directory .

So please provide any feeback  highly appreciate for your fast response.

Regards

Syed

[Sajeel145]

Hi Akbar,

First check Phone url parameters in Enterprise Parameters Configurations.

Second if you are using name in urls insted of IP check dns configuration and acces for IP phones.

regards,

Sajeel

[Aman Soi]

Hi Syed,

In addition to what Sajeel is saying, can u please confirm are u using LDAP synchronisation in call manager ?

regds,

aman

[islam.kamal]

Dear friend

There is a checkbox on the DN Configuration page: Log missed calls. Is it unchecked on the line appearences where this isn't happening?.Other thing restart the TFTP server  , if this is not working kindly restart it using hardware reset.

Thank you

please rate if this is helpfull

[Anas Abueideh]

Hi,

is this happens for all phones ? if not check the firmware for the phones. try to reset factory for one phone

HTH

Anas

please rate if it is helpful

[Syed Akbar Ali]

Dear All Friends,

Thanks for your Feedback.

1) On Phone url parameters in Enterprise Parameters Configurations.

     present configuration as below :  with ip address DNS and Domain is configure as well.

     http://10.x.x.x:8080/ccmcip/authenticate.jsp

     http://10.x.x.x:8080/ccmcip/xmldirectory.jsp

2) not using  LDAP synchronisation in call manager .

3) Already checkbox on the DN Configuration page: Log missed calls.checked on the line appearences.

4) yes this happens for on all phones ? how can i reset to all phone to factory.

So is there no way to reset the phone without reloading the whole thing?

Still not able get the Call Details record.

Regards

Syed

[Erick Bergquist]

This is likely a security by default issue.

Please check the following cisco document,

https://supportforums.cisco.com/docs/DOC-17679

Please also check your IP Phone firmware updated correctly to new version with your 7.x to 9.x upgrade, you may need to go through a 2 step phone firmware upgrade process to get them to current version that came with 9.x.