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mehrdadelectron
Beginner

No Call Handler Input (CUC) digit accept from outside call problem

Hi friends,

we have Cisco Unity for transfer calls (Call handler) beside CUCM, when we call Unity extension(1001) with internal ip phone(like 2002) greeting will play & call input works fine(for example transfer to 2001 extension [B]) but when make call from outside like PSTN or Mobile [A],the greeting will play but ignore any input digit or extension that dialed.do you know what is the problem?

,Best regards

mehrdad

1 ACCEPTED SOLUTION

Accepted Solutions

Hi

Try adding 

dtmf-relay h245-alphanumeric

On your dial-peer voice 1008

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

4 REPLIES 4

Hi

Probably an incorrect setup on your VG> What is that? MGCP? CUBE? Other?

Can you post the config?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi

we have e1 link with 30 lines & simple H.323 config on VG to reach the number 1001 but i should mention the number with area code is 8887771001 & I used translation in CUCM to convert the number to 1001. the ip address (192.168.1.100) is for CUCM.

voice-port 0/0/0:15
no vad
local-alerting
no comfort-noise
bearer-cap Speech

dial-peer voice 1008 voip
destination-pattern 8887771001
session target ipv4:192.168.1.100

dial-peer voice 1009 pots
incoming called-number 8887771001
direct-inward-dial

Hi

Try adding 

dtmf-relay h245-alphanumeric

On your dial-peer voice 1008

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Thanks for your fast reply.

that s worked!

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