no display on screen for incoming call when phone is on power saving

[CSCO11256353]

Helloo All, i have configured power saving on my CME.

so the phones turn off screen after working hours. once the screen is off if someone calls on the extension the phone rings and the red light on handset and button is also blinking but the screen remains off and you cannot see the calling name and number.

is this normal behavior for CME ?

I have 7945, 7965 and 6945 phones on the network.

Regards

Muhammad

[Rob Huffman]

Hi Muhammad,

Check out this good doc;

https://supportforums.cisco.com/document/34946/configuring-backlight-behavior-cisco-ip-phones

And look for;

One of the default behaviors that I hate is that if the backlight is idle and a new call comes in the phone does not light up. To fix this do the below example.

Router(config)# telephony-service
Router(config-telephony)# service phone displayOnWhenIncomingCall 1

Cheers!

Rob

[azharsyed]

Thanks Rob