No Login Option for Cisco IP Phone (at least for the 7821 model)

[Edson Vuma]

Hi there,

I have a weird thing happening.
I dont see any login option on the menu for new added phones (7821 models - I can't, for now, confirm if is only for this model or not).
- The phone registers with no issues;

- The Device Profile is created with no issues as well;

- The End User gets associated with the phone and the Device Profile;

And still no "Login" option on the phone.

Other phones can login successfully, so there is no issue with the service.
Maybe I'm missing something here.

Regards

[Jaime Valencia]

If this is EM you're talking about, I don't see subscribing the device and UDP to the EM service in your steps.

[Edson Vuma]

Hi Jaime,

Yes, its Extension Mobility Im talking about.

Sorry.
How can I do those two missing steps?

Regards

[Jaime Valencia · Accepted solution]

Review the EM configuration guide and make sure you followed all the necessary steps outlined in it.

[Edson Vuma]

Thanks Jaime,
I managed to find the "issue" and solved.

Regards