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Edson Vuma
Beginner

No Login Option for Cisco IP Phone (at least for the 7821 model)

Hi there,

I have a weird thing happening.
I dont see any login option on the menu for new added phones (7821 models - I can't, for now, confirm if is only for this model or not).
- The phone registers with no issues;

- The Device Profile is created with no issues as well;

- The End User gets associated with the phone and the Device Profile;

And still no "Login" option on the phone.

Other phones can login successfully, so there is no issue with the service.
Maybe I'm missing something here.

Regards

-- Regards Edson Vuma
1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

Review the EM configuration guide and make sure you followed all the necessary steps outlined in it.

HTH

java

if this helps, please rate

View solution in original post

4 REPLIES 4
Jaime Valencia
Hall of Fame Cisco Employee

If this is EM you're talking about, I don't see subscribing the device and UDP to the EM service in your steps.

HTH

java

if this helps, please rate

Hi Jaime,

Yes, its Extension Mobility Im talking about.

Sorry.
How can I do those two missing steps?

Regards

-- Regards Edson Vuma
Jaime Valencia
Hall of Fame Cisco Employee

Review the EM configuration guide and make sure you followed all the necessary steps outlined in it.

HTH

java

if this helps, please rate

Thanks Jaime,
I managed to find the "issue" and solved.

Regards
-- Regards Edson Vuma
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