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No names on sofkeys when using i-button

Alexey Platov
Beginner
Beginner

Just moticed strange thing.

After pressing i-button on idle phone (7945G, 7965) help contents appears after some time, but navigation softkeys on a display have no name written on it - it is just rectangular areas on a display! Though they function properly - you can navigate with them. This problem appears only if I use Russian user locale - with English locale I see names on softkeys.

I use 7.1.5.30000-1 version. What can be the problem?empty_labels.jpg

3 Replies 3

Nizar Abuseni
Cisco Employee
Cisco Employee

Hello,

Try upgrade phone firmware, if same issue then it should be a Bug. If this happens to all that ip phone models then try to contact TAC.

Hi

Thanks for answering.

I already loaded latest (from 24th of May) FW.

OK then let's TAC handle this.

Alexey Platov
Beginner
Beginner

Problem resolved.

The solution - always install the latest locales! For phone only it is now 9.2.1. After installation everything is OK.

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