04-11-2012 01:43 AM - edited 03-16-2019 10:34 AM
Hi,
I have some 6941 phones on a CUCM 8.6.2.21900-5.
I subscribed the EM service for these phones, but there is no Entry "Services" in the Application menu (the button with the gearwheel).
The service is working if I assign it to a button.
I've tried these firmware releases:
SCCP69xx.9-2-2-6
SCCP69xx.9-1-1-2-sr
SCCP69xx.9-0-3-b
There are always just 4 items in the menu (Call History, Preferences, Phone Information, Admin Settings)
Is this a known issue?
thank you in advance
Jörg
Solved! Go to Solution.
04-11-2012 01:49 AM
Hi Jorg,
See if the below links helps you.
Thanks,
Anand
Please rate helpful posts!!
04-11-2012 01:49 AM
Hi Jorg,
See if the below links helps you.
Thanks,
Anand
Please rate helpful posts!!
04-11-2012 02:02 AM
Thank you, that helped. It was my fault, the "Enable" box wasn't checked in the services configuration.
It seems like that I can put not-enabled services on a phone button (and it's working then), but the service does not appear in the menu.
Kind Regards
Jörg
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