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No sign-in boxes for Cisco Unified Personal Communicator

robinhumphrey
Level 1
Level 1

I currently have around five machines where, when trying to log into CUPC, give a blue cisco dialog box with no place to put User ID, password or server. The dialog box closes on its own after about a minute.

When I create a problem report for the machines in question there seems to be a common denominator in the uc-client.log of the folllowing 2 lines, which I don't see when I run a problem report on a working CUPC:

ERROR [13] [Cisco.Uc.Clients.Common.WpfUtilities.Utilities.RegistryUtils.TelProtocolHandlerMonitor] [Class.Method(0)] - Got an error - about to stop the monitor

ERROR [10] [Cisco.Uc.Clients.Common.ServiceAdaptors.Adaptors.AdaptorManager] [Class.Method(0)] - Client Registration Failed, throwing SystemAdaptorException. [Message = SystemAdaptor.RegisterClient - TimeoutException [ClientName = CcClient/SecurityKey = b630fe1b-c8d9-4b3a-a0f0-3b1a0c87b7b2/ProfileName = Profile1/CallbackUrl = http://127.0.0.1:44442/v2/

These are  then followed by a number of warning lines relating to Cisco.Uc.Clients.Common.ServiceAdaptors.Adaptors.Adaptor and appropriate threads.

4 of the machines are running XP SP3 (on a Dell Latitude D820), 1 is running Windows 7 (on a Dell Latitude E6510), Interestingly, all are laptops. All our other installs >100 machines (mixed Latitude 820/830/6510 laptops & Optiplex 755/760/780 desktops) are working fine. I have tried uninstalling and reinstalling the CUPC and reinstalling .Net Framework 3.5 SP1 but the problem is still there. The version of CUPC is 8.5.5.19839

Any suggestions as to the cause of this problem and how to fix it would be greatly appreciated.

6 Replies 6

robinhumphrey
Level 1
Level 1

Update: Something strange happened this morning, 2 of the 6 machines that were exhibiting the above No Sign-in Box problem in CUPC are now working correctly. Both machines are completely different models of Dell Lattitude (D820 vs E6510) and there were no visible updates last night.

However, the remaining 4 machines still have the problem listed above, so any pointers/advice to getting this resolved on these would be greatly appreciated.

hi Robin,

I have seen a problem similar to this caused by  CSCts82398. Can you try the workaround given?

Hope this helps!

Thanks,

Karthik

Thanks Karthik

Could you point me in the right direction for the workaround.

Which part of this site is it on? Do you happen to have a link?

Only I am having trouble finding stuff using the search facility.

Hi Robin

These are the details on this bug. I'm not sure if this will assist you or not.

CSCts82398 Bug Details
CUPC 8.5 crash - java heap OutOfMemory error - large number of emails.
Symptom:
CUPC 8.5 crashes when customer has large number of mails. We overfill java heap space with message header cache

Conditions:
Large number of mails.

Workaround:
Disabling voicemail service
Status Status
Fixed
(Resolved)
Severity Severity
3 - moderate

Last Modified Last Modified
In Last Year

Product Product
Cisco Unified Communications System

Technology Technology


1st Found-In 1st Found-in
8.5(1)

Fixed-In Fixed-in
Release-Pending

Component(s) Component
api-general

Interpreting This Bug
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  • This status of this bug is Resolved but "fixed-in" version information is unavailable to provide you.
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Thanks for taking the time to track down and post.

As you say, it does not look like it is applicable to what I am seeing.

But, it has brought my attention to the Bug report facility. So, I am in the process of getting additional services registered on the account through Cisco so we can access this support resource.

Cheers

No worries Robin, best of luck.

Barry

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