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Beginner

No tone for internal call

Hello guys,

I'm expected a problem on my telephony system. When some phones (all regsitered on the publisher) try to establish a call (internal) they don't receive tone but the call is initiate correctly.

This problem is not constant, it happens times to times.

Some of you have an idea?

Thanks,

Hervé Jacquemin

5 REPLIES 5
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Hall of Fame Master

No tone for internal call

Start mentioning phone system and version you're using.

Highlighted
Beginner

No tone for internal call

CUCM 8.6.2.22900-9

Phone 6921

Firmware SCCP 9.1.1.0

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Advisor

No tone for internal call

Hi,

Are u talking about originator not getting any ringback tone or when IP phone user picks the 6921 handset , it is silent but the call gets initiated and are able to speak?

Further , did u ever try to upgrade the phone firmware?Is this happening for this model or other IP phone models as well.

regds,

aman

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Beginner

No tone for internal call

Hi,

  as aman said please provide more information.  Also try to upgrade the firmware if it just happens for this model.

Thanks

Beginner

No tone for internal call

Yes that's right, poeple who hang off the phone and dialed an internal number don't received ring back but call is correclty set and call establish without problem.

No I didn't try to upgrade the phone. For the moment it's the only type who has the problem.

Thanks

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