No voicemail after call is transferred- UC540

[ianchamberlain]

Hey,

I am fairly new to configuring an UC540, but I am have a, what seems to be, a strange issue.

If someones extention is dialed directly and said person doesn't pickup then the VM kicks in after the alloted time.

If a call is transferred from one extention to another, the receiving persons VM does not kick in and the call is just dropped.

Is there a setting that I am missing to have it so the VM kicks in?

I am using CCA to configure this device, and would prefer not to use CLI.

Thanks for any help!

[ianchamberlain]

After talking to a Cisco tech, he adviced me to add in:

no supplemental-service h450.2

no supplemental-service h450.3

to the Voice service voip section and it didn't seem to work.

Still looking for some help on this.

[Kevin Monteiro]

Ian,

Can u attach the output of the "debug voip ccapi input" & " debug ccsip message" for the calls that fail. Try attaching the show run.


Sent from Cisco Technical Support Android App