We have 2 Nokia E51 registered to CUCM 6.0. A third Nokia E51 does not register with CallManager, even though it can connect to the voice wireless network. This E51 is installed with Nokia ICC Client 1.1, and SCCP and internet telephony profile are configured. How can I troubleshoot this issue?
yes, all 3 sets have their licenses activated (I am using the 60 day trial licenses). I have also tried recreating the phone in CallManager but it does not register.
Does it try to register?
Can you see wlan icon in device screen?
Are the SCCP settings correct?
Is registration mode always on?
Ip-traces would help if you can provide them
It doesn't register. I can see the wlan icon when it is connected to the WLAN, and have verified SCCP settings against the working phone. Registration mode is always on. How do i get the ip traces for it?
You can download client from here: http://www.businesssoftware.nokia.com/nokia_intellisync_call_connect_for_cisco_downloads.php
After installation open Nokia ICC application and select try for free and you will get 60 day trial license.
thanks for that, download and activation works ok, having difficulty in getting it working mind you. Wondering if its because we use 802.1x and authentication via a AAA server, might try and make it a test open network and see where I go from there.