Not able to import new voicemail users to Cisco Unity

[yeow_km]

I have setup a new Cisco IP 7945G phone for a new user. Created new user for the user but I noticed that I cannot import the new user from Cisco Unity to create voicemail for this new user.

When I do import new user, the directory number for this new user does not exist.

Is there a limit on how many users I can import from CUCM to CUC ?

my CUCM is 8.5.1, CUC is 8.5.1 also.

[V.Naveen Kumar]

its related to licenses for voice mail user..

if you sufficient license then you can create voicemail user.

kindly check license available r not.??..

[Jaime Valencia]

And how are you importing the users?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[yeow_km]

managed to solve the issue by selecting Primary Extension field in Directory Number Associations

default value was none.