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Not able to import new voicemail users to Cisco Unity

yeow_km
Level 1
Level 1

I have setup a new Cisco IP 7945G phone for a new user. Created new user for the user but I noticed that I cannot import the new user from Cisco Unity to create voicemail for this new user.

When I do import new user, the directory number for this new user does not exist.

Is there a limit on how many users I can import from CUCM to CUC ?

my CUCM is 8.5.1, CUC is 8.5.1 also.

3 Replies 3

V.Naveen Kumar
Level 1
Level 1

its related to licenses for voice mail user..

if you sufficient license then you can create voicemail user.

kindly check license available r not.??..

Jaime Valencia
Cisco Employee
Cisco Employee

And how are you importing the users?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

managed to solve the issue by selecting Primary Extension field in Directory Number Associations

default value was none.