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Not able to Import users from Cisco Call manager

Hi,

We are running a Cisco Unified Business Edition version 8.0.3.20000-18.

Call manger is integrated with LDAP server and unity connection is not able to import users from Call manger.

Getting an error "There are no items selected. Please click the check box next to the item you wish to import." even though the use is available in call manager.

Sync section is giving an error "'Found 0 Unified Communications Manager User(s)"

AXL Server tab under phone system is grayed out and no errors observed from "Check telephony configuration " from related links

 

Is there an alternate way to add the user(s) in Cisco unity using some tool or CLI using SQL queries.

Kindly help what will be the Trouble shooting needs to be carried to fix the sync issue.

 

Thanks,

Saif

5 REPLIES 5
Venkatesh Perumal
Rising star

assign device and primary extension to end user and try sync again.

HI Ven,

 

Thanks for the reply!

User has Device profile which is selected under extension mobility  and the DN is  associated with primary extension to end user.

Dennis Mink
Advisor

doing a manual query thru CLI is not possible, 

 

in unity, if you go to Users>sync users  what do you see?  does it tell you to configure an AXL server?

 

 

Please remember to rate useful posts, by clicking on the stars below.

Hi Manish/Dennis,

 

Thanks for the reply!

Attached is the screen shot from end user and unity.

NO it doesn't show to configure AXL server.

There are many users  configure and synchronized with unity but it's not allowing for newly added users.

Manish Gogna
Cisco Employee

Hi Saif,

Can you share the screenshot of one of users from cucm end user page. Also, make sure that correct Phone system is selected on Unity Connection when trying to import the users.

 

Manish

 

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