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Not display original dialed number when forward a call to external number

Hello,

I am currently have the issue is not display original dialed number when forward a call to external number.

Example:

  •           External number: 1111
  •           Main line number: 2222
  •           Internal number: 3333 (set call forwarding to 4444)
  •           Forwarding number: 4444

 1111 calls to 3333  forward to 4444 = 4444 see 1111 (correct). However, currently the issue as below

 1111 calls to 3333  forward to 4444 = 4444 see 2222 (incorrect)

I have tried to change  "Always Display Original Dialed Number " to true in CUCM 9.1 but not effected (default is false)

ISDN -----Voice GW----H323------CUCM--------phone

Any help appreciated.

Best regards,

Tan

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Please ensure you have the command "isdn outgoing ie redirecting-number" under interface Se0/0/0:15 configuration.
//Suresh Please rate all the useful posts.

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23 REPLIES 23
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Rising star

Hello Tan

Please check the calling party selection under Call Routing Information - Outbound Calls in H.323 gateway configuration page.By default it is set as Originator. is it different in your configuration?

If it is set to Originator, it may be set to mainline number by your provider as the calling number is different from the ones you purchased from them. in that case you may try including the Redirecting number for those forwarded calls.

If calling party selection is set to Originator, please try checking the box "Redirecting Number IE Delivery - Outbound" and check the behaviour.

if the issue persists, please collect the debug isdn q931 for a test call and provide us the calling party, redirected party & called party numbers.

 

//Suresh

Please rate all the helpful posts

//Suresh Please rate all the useful posts.
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Hi Suresh,

Yes, it is et to Originator.

I've tried to check the box "Redirecting Number IE Delivery - Outbound" as your advice but not affected.

may i change any configure on voice gateway beside cucm?

Appreciate your help.

Best regards,

Tan

 

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Hi Tan,

Make sure you reset the gateway after making any changes.

HTH

Manish

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Hi Manish,

Not yet, you mean is I must reset the voice gateway after any changes, right?

BR

Tan

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Yes.

 

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Hello Tan,

 

could you please collect debug voice ccapi inout & debug isdn q931 for a test call with Redirecting number IE Delivery Outbound checked?

 

BR//Suresh

//Suresh Please rate all the useful posts.
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Hi Suresh,

Sure, i'll provide you once i come back office.

BR

Tan

 

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Hi Suresh,

debug debug voice ccapi inout & debug isdn q931 as the attached file.

Appreciate your help.

BR

Tan

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Hello Tan, I checked the debug and saw the gateway received the redirecting number from CUCM

 

Jun 13 16:35:49.442: //12515/00A680C50100/CCAPI/ccCallSetupRequest:
   Calling Number=66457700(TON=Unknown, NPI=ISDN, Screening=User, Passed, Presentation=Allowed),
   Called Number=981181689(TON=Unknown, NPI=Unknown),
   Redirect Number=52807, Display Info=
   Account Number=997318215, Final Destination Flag=TRUE,
   Guid=00A680C5-6528-B139-0100-79020A7D02FC, Outgoing Dial-peer=2

 

>> but when the call sent out to Telco, the redirecting number was not sent in the setup message.


Jun 13 16:35:49.446: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0BE0
    Sending Complete
    Bearer Capability i = 0x8090A3
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA9839F
        Exclusive, Channel 31
    Calling Party Number i = 0x0181, '66457700'
        Plan:ISDN, Type:Unknown
    Called Party Number i = 0x8/0, '81181689'
        Plan:Unknown, Type:Unknown

>> To send the redirecting number in the ISDN setup message, we need to configure the command "isdn outgoing ie redirecting-number" in interface Se0/0/0:15 configuration mode.

 

>> however when we configure the above command, we would still send the Redirect Number as 52807, I believe this is the internal extension number and the telco may not accept this and expect the  complete number.

>> So we need to translate this redirecting number to complete number by checking "Redirecting Party Transformation CSS"

>> You have to use the calling party transformation patterns for this, create a unique partition and CSS assign it on the redirecting transformation CSS, however in order to get it to work if you have a VM profile with any type of wildcard it will not to work with this case. so you'll have to remove any wildcards to get it to work.

 

BR, Suresh

Please rate all the helpful posts

//Suresh Please rate all the useful posts.
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Hi Suresh,

thanks for the info. the calling as below.

97318215 calls to 66452807 (internal number) forwards to 81181689 = 81181689 see 66457700 (main line)

i am facing with external number, it's ok with internal number

Appreciated assistance to advise as what should i do now on CUCM and voice GW?

BR

Tan

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Hi Tan,

 

Jun 13 16:35:49.438: //-1/00A680C50100/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x3111D130, Call Info(
   Calling Number=997318215,(Calling Name=)(TON=Subscriber, NPI=ISDN, Screening=User, Passed, Presentation=Allowed),
   Called Number=981181689(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=0, Progress Indication=NULL(0), Calling IE Present=TRUE,

 

Jun 13 16:35:49.442: //12515/00A680C50100/CCAPI/ccCallSetupRequest:
   Calling Number=66457700(TON=Unknown, NPI=ISDN, Screening=User, Passed, Presentation=Allowed),
   Called Number=981181689(TON=Unknown, NPI=Unknown),
   Redirect Number=52807, Display Info=
   Account Number=997318215, Final Destination Flag=TRUE,
   Guid=00A680C5-6528-B139-0100-79020A7D02FC, Outgoing Dial-peer=2

 

>> The calling number is changed to main number in the gateway itself. do you have any translation profile configured for this?

>> could you please post your gateway configuration?

 

BR,

Suresh

//Suresh Please rate all the useful posts.
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Hi Suresh,

I think the telecom only accepts calls when the calling number is within the internal number (DID) Range. That’s why when we make the call with internal number, it will show the number of the caller (correct)

below is translation profile configuration in gateway:

voice translation-rule 10
 rule 1 /^5\(2...\)/ /6645\1/ type any unknown
 rule 2 /^6645\(2...\)/ /6645\1/ type any unknown
 rule 3 /^.*/ /66452700/ type any unknown
!
!
voice translation-profile Outgoing
 translate calling 10

 

dial-peer voice 2 pots
 description Outgoing Calls to PSTN
 translation-profile outgoing Outgoing
 destination-pattern 9.T
 port 0/0/0:15

 

Thanks for your help.

BR

Tan

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Hi Tan, Let's remove rule 3 from voice translation-rule 10 and also add the command "translate redirect 10" under voice translation-profile Outgoing. voice translation-rule 10 rule 1 /^5\(2...\)/ /6645\1/ type any unknown rule 2 /^6645\(2...\)/ /6645\1/ type any unknown unknown ! ! voice translation-profile Outgoing translate calling 10 translate redirect 10 Please check if it helps.
//Suresh Please rate all the useful posts.
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Hi Suresh,

Thanks for the info. I'll try as your guide and keep update to you.

Best regards,

Tan