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Beginner

Notification whenever a Phone goes unregistered?

Is there any way to receive a notification (SNMP trap to Orion would be perfect), or collect some kind of report that tells the date/time a phone (specifically desktop IP phones, 7945/7965s) are unregistered/registered.  We'd like to more proactively track what is happening to the phones when they get unplugged, boxed up, etc.

Thanks

3 ACCEPTED SOLUTIONS

Accepted Solutions
lusandi
Beginner

Hello,

You can configure the Real Time Monitoring tool to alert you based on multiple criterias, but I think this will be helpful:

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered : Device unregistered.  Device name. [String] Device MAC address [Optional]. [String] Device IP address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason Code [Optional]. [Enum]IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum]IPV6AddressAttributes [Optional]. [Enum]

Explanation   A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives. In cases of normal unregistration with Reason Code 'CallManagerReset', 'CallManagerRestart', or 'DeviceInitiatedReset', the severity of this alarm is lowered to INFORMATIONAL.

Recommended Action   No action is required if unregistration of this device was expected. If the Reason is ConfigurationMismatch, go to the Device configuration page, make a change to the Description field, save, then reset the device.

Here is the link to the docuement:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/managed_services/8_5_1/CUCM/ServErrMess.html#wp2017383

and also this one:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html

Regards,

Luis Sandi

View solution in original post

Hi

In RTMT, you already have a PreConfigured Alert named as "NumberOfRegisteredPhonesDropped",

You can find that under Alert-Central, Check out whether that will be usefull for your need.

View solution in original post

Hi,
 first of all ... you access the 'Device Unregistered' info in CUCM Serviceability > Alarm tab > Definition:

 

 Find Alarms Where: CallManager Alarm Catalog
 Equals: CallManager
 Enter Alarm Name: DeviceUnregistered

 

 Check the picture bellow:

 

 You can't change this info ... but you can check the 'NumberOfRegisteredMediaDevicesDecreased' in RTMT.

 To download the RTMT, access CUCM Administration > Application > Plugins.

 In RTMT > Tools > Alert Central > Voice and Video tab > right-click the 'NumberOfRegisteredMediaDevicesDecreased' > select Set Alert/Properties ... change the info as you need.

 Check the picture bellow:

 

Hope this helps.

View solution in original post

10 REPLIES 10
lusandi
Beginner

Hello,

You can configure the Real Time Monitoring tool to alert you based on multiple criterias, but I think this will be helpful:

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered : Device unregistered.  Device name. [String] Device MAC address [Optional]. [String] Device IP address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason Code [Optional]. [Enum]IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum]IPV6AddressAttributes [Optional]. [Enum]

Explanation   A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives. In cases of normal unregistration with Reason Code 'CallManagerReset', 'CallManagerRestart', or 'DeviceInitiatedReset', the severity of this alarm is lowered to INFORMATIONAL.

Recommended Action   No action is required if unregistration of this device was expected. If the Reason is ConfigurationMismatch, go to the Device configuration page, make a change to the Description field, save, then reset the device.

Here is the link to the docuement:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/managed_services/8_5_1/CUCM/ServErrMess.html#wp2017383

and also this one:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html

Regards,

Luis Sandi

Thanks Luis - that error is exactly what I need to catch.  I cannot seem to find where in RTMT I can get it to trigger an alert based on that error message.  Do you know?  Thanks again

Hi

In RTMT, you already have a PreConfigured Alert named as "NumberOfRegisteredPhonesDropped",

You can find that under Alert-Central, Check out whether that will be usefull for your need.

Hi

The Other Option for you to get a Notification on Phone Unregistration is by Configuring the Alarms under Serviceability.

There you can find the Alarm Event "DeviceUnregistered"

Please make use of the below link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_1/ccmsrva/saalarm.html

Could you please explain how I could make this configuration?

Hi,
 first of all ... you access the 'Device Unregistered' info in CUCM Serviceability > Alarm tab > Definition:

 

 Find Alarms Where: CallManager Alarm Catalog
 Equals: CallManager
 Enter Alarm Name: DeviceUnregistered

 

 Check the picture bellow:

 

 You can't change this info ... but you can check the 'NumberOfRegisteredMediaDevicesDecreased' in RTMT.

 To download the RTMT, access CUCM Administration > Application > Plugins.

 In RTMT > Tools > Alert Central > Voice and Video tab > right-click the 'NumberOfRegisteredMediaDevicesDecreased' > select Set Alert/Properties ... change the info as you need.

 Check the picture bellow:

 

Hope this helps.