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num2name SIP Trunk disconnect

Hi,

for some years i had the num2name script via ISDN up and working. No we change to SIP and i have the problem that it shows the name correct on the cisco phone but as soon as i pickup the phone the call is disconnected.

See here the debug from VGW:

Received:
PRACK sip:411234691@10.16.4.12:5060 SIP/2.0
From: <sip:556035695;phone-context=national@193.123.123.84;user=phone>;tag=95792
To: <sip:411234691;phone-context=national@lv455.anlv.local;user=phone>;tag=30956E8-1ADB
Call-ID: 9bbbe832d4262f0f11fffa02285880cf8aa9b9e@193.123.123.84
CSeq: 83808 PRACK
Via: SIP/2.0/UDP 193.123.123.84:5060;branch=z9hG4bK-1d0e3a5-17f93d02-37cceeae
User-Agent:  Nortel SESM 17.0.7.13
Max-Forwards: 20
Supported: com.nortelnetworks.firewall,p-3rdpartycontrol,nosec,join,x-nortel-sipvc,gin
RAck: 8564 83807 INVITE
Route: <sip:10.16.4.12:5060;transport=udp>
Content-Length: 0


May  5 12:11:06.476 CEST: //1691/E0A39D5386C7/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 193.123.123.84:5060;branch=z9hG4bK-1d0e3a5-17f93d02-37cceeae
From: <sip:556035695;phone-context=national@193.123.123.84;user=phone>;tag=95792
To: <sip:411234691;phone-context=national@lv455.anlv.local;user=phone>;tag=30956E8-1ADB
Date: Tue, 05 May 2015 10:11:06 GMT
Call-ID: 9bbbe832d4262f0f11fffa02285880cf8aa9b9e@193.123.123.84
Server: Cisco-SIPGateway/IOS-15.4.3.M2
CSeq: 83808 PRACK
Content-Length: 0


May  5 12:11:12.028 CEST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
CANCEL sip:411234691;phone-context=national@lv455.anlv.local;user=phone;behindnat SIP/2.0
From: <sip:556035695;phone-context=national@193.123.123.84;user=phone>;tag=95792
To: <sip:411234691;phone-context=national@lv455.anlv.local;user=phone>
Call-ID: 9bbbe832d4262f0f11fffa02285880cf8aa9b9e@193.123.123.84
CSeq: 83807 CANCEL
Via: SIP/2.0/UDP 193.123.123.84:5060;branch=z9hG4bK-1d0e3a4-17f93c7e-1cd739e3
Max-Forwards: 70
Content-Length: 0


May  5 12:11:12.028 CEST: //1691/E0A39D5386C7/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x2241FBC0, Call Id=1691
May  5 12:11:12.028 CEST: //1691/E0A39D5386C7/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
May  5 12:11:12.028 CEST: //1693/E0B10A8B86CC/CCAPI/ccCallDisconnect:
   Cause Value=0, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
May  5 12:11:12.028 CEST: //1693/E0B10A8B86CC/CCAPI/ccCallDisconnect:
   Cause Value=0, Call Entry(Responsed=TRUE, Cause Value=0)
May  5 12:11:12.032 CEST: //1693/E0B10A8B86CC/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:411234691@10.16.1.21:5060 SIP/2.0
Via: SIP/2.0/TCP 10.16.4.12:5060;branch=z9hG4bK1BF80
From: "Jason Manick" <sip:556035695@10.16.4.12>;tag=30956C8-E78
To: <sip:411234691@10.16.1.21>
Date: Tue, 05 May 2015 10:11:06 GMT
Call-ID: E0B1A6B3-F24511E4-86CFFA5E-DB512D77@10.16.4.12
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1430820672
Reason: Q.850;cause=0
Content-Length: 0


May  5 12:11:12.032 CEST: //1691/E0A39D5386C7/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 193.123.123.84:5060;branch=z9hG4bK-1d0e3a4-17f93c7e-1cd739e3
From: <sip:556035695;phone-context=national@193.123.123.84;user=phone>;tag=95792
To: <sip:411234691;phone-context=national@lv455.anlv.local;user=phone>
Date: Tue, 05 May 2015 10:11:12 GMT
Call-ID: 9bbbe832d4262f0f11fffa02285880cf8aa9b9e@193.123.123.84
CSeq: 83807 CANCEL
Content-Length: 0


May  5 12:11:12.036 CEST: //1693/E0B10A8B86CC/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.16.4.12:5060;branch=z9hG4bK1BF80
From: "Jason Manick" <sip:00556035695@10.16.4.12>;tag=30956C8-E78
To: <sip:411234691@10.16.1.21>
Date: Tue, 05 May 2015 10:11:11 GMT
Call-ID: E0B1A6B3-F24511E4-86CFFA5E-DB512D77@10.16.4.12
Server: Cisco-CUCM10.5
CSeq: 101 CANCEL
Content-Length: 0


May  5 12:11:12.036 CEST: //1693/E0B10A8B86CC/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x2241FBC0, Tag=0x0, Call Id=1693,
   Call Entry(Disconnect Cause=0, Voice Class Cause Code=0, Retry Count=0)
May  5 12:11:12.036 CEST: //1693/E0B10A8B86CC/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
May  5 12:11:12.040 CEST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

May  5 12:11:12.040 CEST: :cc_free_feature_vsa freeing 3D53AAB0
May  5 12:11:12.040 CEST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

May  5 12:11:12.040 CEST:  vsacount in free is 1
May  5 12:11:12.040 CEST: //1693/E0B10A8B86CC/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/TCP 10.16.4.12:5060;branch=z9hG4bK1BF80
From: "Jason Manick" <sip:00556035695@10.16.4.12>;tag=30956C8-E78
To: <sip:411234691@10.16.1.21>;tag=751132~17284390-7789-4b0b-aed0-68cb88d4a54d-46051997
Date: Tue, 05 May 2015 10:11:11 GMT
Call-ID: E0B1A6B3-F24511E4-86CFFA5E-DB512D77@10.16.4.12
CSeq: 101 INVITE
Allow-Events: presence
Server: Cisco-CUCM10.5
Content-Length: 0


May  5 12:11:12.040 CEST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:411234691@10.16.1.21:5060 SIP/2.0
Via: SIP/2.0/TCP 10.16.4.12:5060;branch=z9hG4bK1BF80
From: "Jason Manick" <sip:556035695@10.16.4.12>;tag=30956C8-E78
To: <sip:411234691@10.16.1.21>;tag=751132~17284390-7789-4b0b-aed0-68cb88d4a54d-46051997
Date: Tue, 05 May 2015 10:11:06 GMT
Call-ID: E0B1A6B3-F24511E4-86CFFA5E-DB512D77@10.16.4.12
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

 

Call Flow:

SIP Provider -> VGW -> SIP Trunk to CUCM 

 

8 REPLIES 8
Highlighted

Hi.

Can you please activate a debug voip application script, make a call and post the output?

 

Thanks

 

Regards

 

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
Highlighted

Sorry for the delay.

 

May 18 16:17:28.041 CEST: //2183//TCL :/tcl_PutsObjCmd: SetupDone status ls_000
May 18 16:17:28.041 CEST: //2183//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
May 18 16:17:28.041 CEST: TCL script failure
        Result:
                         failed
May 18 16:17:28.041 CEST:       TCL script failure errorInfo:
                        failed
    while executing
"connection create leg_incoming leg_outgoing
    (procedure "act_SetupDone" line 23)
    invoked from within
"act_SetupDone"

 

Highlighted

Hi.

Can you please also attach your current VG config?

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
Highlighted

Which part you need ?

Highlighted

Hi.

 

Application,

Dial-peer

Voice service

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
Highlighted

voice service voip
 ip address trusted list
  ipv4 0.0.0.0 0.0.0.0
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h225-notify cid-update
 redirect ip2ip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
  h225 timeout t302 15
  h225 signal overlap
  h225 display-ie ccm-compatible
  h245 caps mode restricted
 sip
  min-se 1100 session-expires 1100
  asserted-id pai
  no anat
  early-offer forced
!

 

!
dial-peer voice 100 voip
 description -# Incoming TO CUBE #-
 session protocol sipv2
 incoming called-number .
 voice-class codec 1
 voice-class sip profiles 100
 dtmf-relay rtp-nte
!

 

 

!
application
 service num2name flash:/ivr/number2name.tcl
  param list-file flash:/ivr/bulklist.txt
 !
!

 

Highlighted

Hi,

Did you resolve this issue? I am hitting the same error on my TCL script with SIP provider.

Thanks

Oli

Highlighted

Yes i was in contact with the creator of the TCL script and he gave me a new TCL script. The one i had was outdated.