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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Number cut off on CME

Hi all,

when receive a fax from a number of a customer my cme cut same digits.

For example when receive fax from 271090935 to 331755511, the CME cut two final digits 11 and route a call to internal 01.

This strange event occurs only on some numbers not all incoming fax.

I attached debug of a trace.

Below are some parts of the configuration:

dial-peer voice 101 pots

translation-profile outgoing OUTGOING

destination-pattern 0T

progress_ind setup enable 3

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 0/0/0:15

!

voice-port 0/0/0:15

translation-profile outgoing OUTGOING

input gain -2

echo-cancel coverage 32

cptone IT

bearer-cap Speech

!

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn overlap-receiving T302 1000

isdn incoming-voice voice

isdn send-alerting

isdn negotiate-bchan

no cdp enable

!        

voice translation-rule 101

rule 2 /^\(...\)$/ /03317555\1/

!

!

voice translation-profile OUTGOING

translate calling 101

!

num-exp 331755501.. ..

num-exp 331755501... ...

num-exp 3317555.. ..

num-exp 3317555 01

Anyone help me please?

Thanks in advance.

M

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Number cut off on CME

Hi Marco.
Found the issue... remove direct-inward dial from dialpeer 101

HTH
Regards

Carlo

Sent from Cisco Technical Support iPhone App

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30 REPLIES 30

Number cut off on CME

Hi Marco.

Can you try to modify your T302 value to 5000?

HTH

Regards

Carlo

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"The more you help the more you learn"

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Beginner

Number cut off on CME

Hi Carlo,

i changed value to 5000 but i have same issue.

Beginner

Number cut off on CME

Hi Marco,

     You have a number expansion command configured :

num-exp 3317555 01

A num-expansion acts before an outbound dial-peer is matched. I havnt had a look at the debugs yet, but that might be kicking in. Although the CME should do a Digit Analysis for the entire digit dialed, which is :

331755511

I shall go over the debugs and let you know, but as a test, is it possible for you to remove that and try a call?

Regards,

Jagpreet

Beginner

Number cut off on CME

Hi Jaqpreet,

in the past i tried to delete "num-exp 3317555 01" but i had other issue...i could not reach any phone number on that site.

Beginner

Number cut off on CME

Marco,

     I understand. I shouldve looked at the debug before replying. Could you also please collect "deb isdn q931" along with "deb voice ccapi inout" and make another test call and share the same?

Regards,

Jagpreet

Beginner

Number cut off on CME

Jagpreet,

i collect logs without "num-exp 3317555 01"?

Beginner

Number cut off on CME

No, with it would be just fine. I dont think thats the issue. Right now, in the initial Digit Analysis, CME does not read the "11". If it were the Num-Expansion, that would kick in after this.

I just want to make sure the incoming digits are good from the PSTN.

Regards,

Jagpreet

Beginner

Re: Number cut off on CME

Jagpreet,

attched debugs required.

p.s. there are 2 tabs on file .xls

Let me know.

Thanks.

Beginner

Re: Number cut off on CME

Marco,

     In the incoming SETUP message from the PSTN, I see the called numbr as :

'3317555'

If we are dialing the correct number, then this is something you should contact the service provider about.

Regards,

Jagpreet

Please rate helpful posts.

Beginner

Re: Number cut off on CME

Jagpreet,

yes correct number that i compose is 331755511, but if i call this number from mobile phone it works fine.

What I will ask the provider?

Thanks.

M

Beginner

Re: Number cut off on CME

Marco,

     Show them the incoming SETUP message from the debug and ask them whats going on.

Regards,

Jagpreet

Beginner

Re: Number cut off on CME

Marco,

You could try something like this to ensure that you "wait" for the overlap digits before hitting your number expansions.

voice translation-rule 100

rule 1 /^3317555\(..*\)$/ /\1/

!

voice translation-profile INCOMING

translate called 100

!

voice-port 0/0/0:15

translation-profile incoming INCOMING

It might also be possible to expand the voice translation-rule above so you don't need to use the number expansions.

Regards,

Phil

Beginner

Re: Number cut off on CME

Hi phershaw,

can i try your suggestion, but i must delete my "translation-rule 101" or can i add it without delete?

@Jagpreet Thanks!

Thanks.

Marco

Re: Number cut off on CME

Hi Marco.

Yes you can add it as rule 2 in your translation-rule 101

HTH

Regards

Carlo

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