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Number Referral

How do I configure a Number Referral for a number?  I want callers to hear message saying 'this number has been changed to new number'. CUCM 10.5

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VIP Advisor

Re: Number Referral

Yes, a DN set to forward to voicemail is needed, but the CTI RP is optional. Most people do it because it makes them feel better, but it's really unnecessary. :) To each, their own.

In order to get a lot of numbers in, without a lot of configuration, you could use wild card DNs in CUCM. Say for example my range was 1000 - 1999. I would create a DN like 1XXX and for that to voicemail. Then as I use the numbers, like 1000, 1001, etc. CUCM will route the call to the phones (or whatever destination it is), because the pattern is more specific.

Anthony Holloway

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4 REPLIES 4
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VIP Advisor

Re: Number Referral

You would not be able to do this in CUCM alone. Do you have CUC? If so, you could send the DN to CUC so that you can play a message from there. Likely, you'll want to do this with a System Call Handler.

Anthony Holloway
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Participant

Re: Number Referral

Thanks for your prompt reply Anthony...

yes we do have CUC. so from CM create CTI RP and send it to Call Handler? If this true, do I need to do these steps for every num referral?

Highlighted
VIP Advisor

Re: Number Referral

Yes, a DN set to forward to voicemail is needed, but the CTI RP is optional. Most people do it because it makes them feel better, but it's really unnecessary. :) To each, their own.

In order to get a lot of numbers in, without a lot of configuration, you could use wild card DNs in CUCM. Say for example my range was 1000 - 1999. I would create a DN like 1XXX and for that to voicemail. Then as I use the numbers, like 1000, 1001, etc. CUCM will route the call to the phones (or whatever destination it is), because the pattern is more specific.

Anthony Holloway

View solution in original post

Highlighted
Participant

Re: Number Referral

great...I will give it a try. Thanks for your help

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