Number Referral

[G2824]

How do I configure a Number Referral for a number?  I want callers to hear message saying 'this number has been changed to new number'. CUCM 10.5

[Anthony Holloway]

You would not be able to do this in CUCM alone. Do you have CUC? If so, you could send the DN to CUC so that you can play a message from there. Likely, you'll want to do this with a System Call Handler.

[G2824]

Thanks for your prompt reply Anthony...

yes we do have CUC. so from CM create CTI RP and send it to Call Handler? If this true, do I need to do these steps for every num referral?

[Anthony Holloway · Accepted solution]

Yes, a DN set to forward to voicemail is needed, but the CTI RP is optional. Most people do it because it makes them feel better, but it's really unnecessary. :) To each, their own.

In order to get a lot of numbers in, without a lot of configuration, you could use wild card DNs in CUCM. Say for example my range was 1000 - 1999. I would create a DN like 1XXX and for that to voicemail. Then as I use the numbers, like 1000, 1001, etc. CUCM will route the call to the phones (or whatever destination it is), because the pattern is more specific.

[G2824]

great...I will give it a try. Thanks for your help