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OCS and cisco problem,calling name not shown

sirivoravith
Beginner
Beginner

on cisco side will see "unknown" calling name when MOC(OCS) call.

and when cisco phone call to MOC will see calling number.

on Cisco side i did checked parameter on SIP trunk

1.UTF-8 parameter enable.

2.allow display calling party name

but still could not seen calling name, can anyone have solution to fix this issue? i also checked some web site and found that they were problem on microsoft side did not support for this feature yet. please help to clarify

1 Accepted Solution

Accepted Solutions

jmready
Beginner
Beginner

In the July 2009 Update series released for OCS 2007 R2 the mediation server can now send the calling name. See the below KB article for details.

http://support.microsoft.com/kb/972721/

View solution in original post

3 Replies 3

kinwai
Beginner
Beginner

According to my memory of an existing setup which i deployed last year.

When Cisco phone call MOC, MOC is able to see the caller name/number as MOC can do reverse number lookup. Just like the feature in your mobile phone, it will search the AD and map the name.

When MOC call cisco phone, only e.164 is shown on the IP phone.

This is normal behaviour.

However, i realize that if a MOC user is not configured with any e.164. Cisco IP phone can see the username of the MOC user when MOC user is the calling party.

Maybe there's some new update to it, i'm not very sure.

taimoor
Beginner
Beginner

This is correct. Mediation Server in OCS does not currently pass through the calling name.

Microsoft is aware of this and we should hopefully see it fixed in a future release

jmready
Beginner
Beginner

In the July 2009 Update series released for OCS 2007 R2 the mediation server can now send the calling name. See the below KB article for details.

http://support.microsoft.com/kb/972721/

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